Seeking a Business A/Trainer, you'll be responsible for maintaining business process flow diagrams, learning new application, developing training material and delivering training. This position requires 4 day on site.

Responsibilities:

• Business analysis and process mapping
• Maintain comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize workflows that are supported by new software application.
• Collaborate with Product Owners to understand business processes, watch demonstrations and using a sandbox develop training material for staff.
• Identify channels to deliver training to staff including videos, tipsheets, contextual help and others.
• Training and organizational change management
• Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.
• Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, AzureDevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible.
• Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.

Required Skills

• 11-15 yrs. BA experience
• 5 yrs Project management skills with the ability to prioritize tasks and meet deadlines
• 11-15 yrs. requirements gathering and documentation
• 11-15 yrs. MS Office/suites experience
• 3 yrs. Hands-on end-user training on Dynamics 365
• 3 yrs. Develop training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support
• 3 yrs. Proven experience as a Business Analyst, specifically in developing business process flow diagrams, user stories, and acceptance criteria.
• 2 yrs. Business Process and workflow/data flow design (i.e., process maps / flow charts) AND IMPLEMENTATION
• Experience working with Knowledgebase portals such as Confluence, AzureDevOps, and SharePoint
• Experience in Child Welfare Agency