Responsibilities:
Business analysis and process mapping
Maintain comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize workflows that are supported by new software application.
Collaborate with Product Owners to understand business processes, watch demonstrations and using a sandbox develop training material for staff.
Identify channels to deliver training to staff including videos, tipsheets, contextual help and others.
Training and organizational change management
Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.
Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, AzureDevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible.
Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.