Job Summary:
This position entails providing customer service and support to the Claims Organization.

Job Duties & Essential Functions:

• Demonstrates ethical behavior and carries out responsibilities in alignment with client's core values, ethics, and information protection policies.
• Offers support for claims and litigation matters to the Claims Organization and its special handling units.
• Delivers customer service to various internal and external business partners.
• Conducts research and inputs data using relevant claim systems.
• Acts as a liaison with other business support units to assist with customer claim-related requests.
• Completes assigned tasks, projects, and training.
• Provides cross-functional team support when necessary, including executing the business unit catastrophe plan.

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Word, Excel, Outlook, and internet-based programs.
• Experience with network folders/drives for document compilation.
• Familiarity with imaging-related applications.
• Ability to multitask in a fast-paced environment, with strong attention to detail and accuracy.
• Effective written and verbal communication skills.
• Organization and coordination skills for prioritizing assignments.
• Capability to work independently and efficiently.

Prior Work Experience (Required):

• 1 year or more of experience in customer service, insurance-related, clerical, or administrative roles.

Education:

• High School Diploma or GED (required)

Preferred Education:

• Associate degree
• Two or more years of experience in customer service, insurance-related, clerical, or administrative roles.

Job Type: Contract

Work setting:

• In-person

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Commute:

• Jacksonville, FL (Preferred)

Ability to Relocate:

• Jacksonville, FL: Relocate before starting work (Preferred)

Work Location: In person