Position Location: Tablet Administrator - CA Health Care Facility (CHCF) - Stockton, CA (Not Remote Work)

Position Responsibilities:

· Work at the direction of the Viapath Field Service Manager (“FSM”) in determining the “Best Practices” for each situation.

· Visit at least one housing unit per workday to ensure the entire facility is visited once per week.

· Interact in a professional manner with customers (inmates and staff) to foster positive relationships.

· Work with Viapath Field Service Manager and the production team to ensure all broken equipment is returned and received within the allotted RMA timeframes.

· Retrieve defective tablet/s and distribute spare equipment as needed.

· Check inter-office mailbox and/or inmate grievances submitted via the tablets for inmate complaints about the inmate system; research and respond to complaints in established timelines so that problems are resolved in a timely manner.

· Utilize Viapath’s trouble ticket database to view/maintain all assigned facility information, number of inmates, number of inmate tablets and any information that would be useful in troubleshooting inmate system issues.

· Compile and maintain ongoing tablet/onsite equipment inventory documentation.

· Administer field support to Viapath technical support relative to tablet testing and functionality during business hours.

· Tablet Administrator will be available five (5) days a week, eight working (8) hours a day. Regular working hours are Monday through Friday 8 a.m. to 5 p.m. (PST). A standard workweek is expected to be no more than 40 hours per week.

Qualifications:

· High School Diploma or GED required.

· Experience with android/apple tablets/phones

· Ability to multi-task and meet deadlines

· Self-motivated, able to work independently.

· Basic computer skills, MS Office suite required

· Basic troubleshooting skills

· Must have strong attention to detail and record keeping skills.

· Strong verbal and written communication skills

· Strong problem-solving skills

· Must have a positive, can-do, team-oriented attitude

· Experience with basic cable and power tools a plus

· Telecommunications installation experience a plus

· Open to working in a correctional environment

· Strong de-escalation skills

· Strong mental/emotional fortitude

· Valid Driver’s License and a good, driving record.

· This role also has requirements that include, handling equipment, and lifting items up-to and over 50 pounds and use hand trucks for distribution of product

· Able to stand/walk for long periods of time, including in inclement weather

· Able to pass an extensive criminal background check (Live Scan)

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• This position entails a significant amount of walking, exceeding 5 miles per day. It is crucial for us to ascertain your willingness and physical capability to perform this task. Are you prepared and able to meet this requirement?
• Part of the requirement for this position is to have a yearly Tuberculosis Screening (blood test), are you willing to meet this requirement?
• In this position the Tablet Admin will be working directly with the incarcerated population. Are you willing to work face to face with incarcerated individuals?
• Are you or have you in the last year been in communication with any incarcerated person in California? Please only answer Yes or No
• This position requires a clean criminal background. Have you ever been arrested, or any charges brought against you regardless of if they were dropped, dismissed, or expunged? Age of incident does not matter; background must be clean. Please only answer Yes or No.

Work Location: In person