The Theater Event Floor Coordinator will assist in overseeing production and operation duties during events as well as day-to-day activities within the Theaters. This position is involved with Front and Back of House assignments, in addition to tour merchandising and building readiness. This is a part-time, on-call position, with a maximum of 20 hours per week.

POSITION RESPONSIBILITIES

• Oversee Front of House, including:
  • Provide excellent customer experience by assisting patrons with questions or needs associated with ticketing, security, custodial, HVAC, maintenance issues, lost and found, etc.
  • Prior to event, check that the event set up meets safety requirements.
  • Address any on-site set-up requests, any last minute changes to the event and any staffing assignments and/or adjustments.
  • Ensure that the facility is cleaned prior to, during, and after all events to maintain building appearance and increase customer satisfaction.
  • Act as liaison between venue and Security during emergency/injury situations.
• Assist Event Services Managers and Front of House Manager during large events.
• Assist with crowd management and control techniques.
• Submit service and venue repair requests, as needed.
• Obtain quotes from outside vendors to support theater events/activity.
• Enter information into event management software (EBMS) and completing post event reports and financial settlements.
• Assist in advancing shows including: scripting, obtaining permits, confirm merchandise agreements.
• Responsible for counting in and settlement for tour merchandise.
• Assist with reporting inventory of all custodial supplies for theaters.
• Review Theater marquees for accuracy.
• Complete special projects as need to support the Theater Department.
• Performing a variety of administrative tasks and other duties as assigned by Senior Event Services Manager.
• Routinely working weekends, holidays and frequent evenings.

JOB REQUIREMENTS

• Experience in front of the house operations in a stadium, arena, concert venues, or public assembly facility setting preferred.
• Excellent customer service skills.
• Knowledge of current crowd management and security practices desired.
• Ability to demonstrate excellent diplomacy and work collaboratively with artists, agents, other departments and constituents.
• Ability to lead and direct others effectively
• Superior communication and follow-up skills, and be a dedicated team player.
• Schedule flexibility and the ability to work nights and weekends.
• Knowledge of computer software including Windows, Outlook, Excel, PowerPoint

Salary: $26.13/hr

Team San Jose is an equal opportunity employer.