BDC Agent (Business Development Center) - [Team Granger]

Are you a communication whiz with a passion for helping people find their dream car? Do you thrive in a fast-paced environment and enjoy exceeding expectations? Then join our winning team as a BDC Agent!

Team Granger is seeking a driven and enthusiastic BDC Agent to play a vital role in our sales funnel. You will be the first point of contact for potential customers, acting as a bridge between our marketing efforts and showroom visits.

Responsibilities:

• Respond to inbound phone calls and online inquiries from potential customers about our new and pre-owned vehicles.
• Qualify leads by identifying customer needs and budget constraints.
• Schedule appointments for qualified leads with our sales team.
• Follow-up with leads after initial contact to ensure a positive experience.
• Research and maintain a strong knowledge of our vehicle inventory, features, and pricing.
• Assist with outbound calls to existing customers and service inquiries (as needed).
• Enter customer information and track interactions within our CRM system.
• Maintain a positive and professional demeanor throughout all interactions.

Benefits:

• Competitive hourly commission structure
• Training and development opportunities
• Fun and energetic work environment
• Potential for career advancement within the dealership
• Be part of a team dedicated to providing exceptional customer service
• Health, dental, vision, 401k, paid vacation & sick time

To Apply:

Please submit your resume and cover letter to rbaker@teamgranger.com

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Qualifications:

• Minimum 1 year of experience in sales, customer service, or a related field (or equivalent demonstrable skills)
• Excellent communication and interpersonal skills, both verbal and written
• Strong ability to build rapport with customers and identify their needs
• Proactive and results-oriented with a focus on exceeding customer expectations
• Excellent telephone etiquette and the ability to handle multiple calls simultaneously
• Strong computer skills with proficiency in CRM software and data entry
• Ability to work independently and meet deadlines in a fast-paced environment
• A positive attitude, self-motivation, and a willingness to learn