Make a difference and join the DCA Team!DCA gives employees more to do than merely make a living.We are serious about helping Georgia's families live more abundantly with a greater sense of hope and achievement. If public service, a great environment, and the desire to enrich the lives of others motivate you to do your best work, you should consider joining the DCA Team.

OUR MISSION

To help build strong, vibrant communities.

OUR VISION

For Georgians of today and tomorrow to have the opportunity to live and work in thriving communities.

OUR CULTURE

We are a diverse team of highly competent and committed professionals who strive to help people and communities thrive through technical expertise, innovative thinking, and a passion for making a difference. Team members are at their best when collaborating and supporting each other as they perform challenging and dynamic work.

General Description

The Georgia Department of Community Affairs (DCA) is a state organization dedicated to partnering with communities to help create a climate of success for Georgia's families and businesses. DCA offers a fast-paced, challenging, and dynamic environment that requires attention to detail, pride in quality of work, and the ability to work as a versatile team player.

Overview of Job:

The Regulatory Compliance and Policy Manager position is a critical role that leads the Compliance, Program Support and Policy teams for theGeorgiaDepartmentofCommunityAffairs(DCA)HousingChoice Voucher(HCV)PrograminconsultationwiththeDirectorofProgram Governance.

TheRCP Managerwillassistwith the implementationofinternalguidelinesand proceduresto help carry out the mission of the Georgia Department of Community Affairs Housing Choice Voucher ProgramwhileconformingtothemandatesoftheDepartmentofHousingandUrbanDevelopment (HUD).TheRCP Manager playsacriticalroleinefficientlyadministratingassistedhousingprograms for low-incomehouseholds servedby the DCAHCVProgram. The RCP Manager leveragespolicy expertise,technology,andcreativitytocollect,analyze,format,andpresentinformationtovoucher holders, DCA’s leadership, community stakeholders, and policymakers. The RCP Manager will manage and lead compliance enforcement, policy implementation, and will provide projectoversightwhile developingappropriate andeffective project managementprocedures.

PrincipalDutiesandResponsibilities

HousingPolicy:

AssistwithimplementinginternalguidelinesandprocedurestohelpcarryouttheHousingChoice Voucher Division's mission while conforming to the Department of Housing and Urban Development (HUD) mandates.

Create/contributetowardsproducingregularandspecialprojects,publications,andreports.

Determinesrootcausesofproblemsbydefiningresearchrequirements;establishinghypotheses; identifying information sources; designing and testing information-gathering approaches; conducting research; selecting, supervising, and evaluating research vendors; analyzing and Linking information gathered; identifying factors influencing identified problems; summarizingfindings.

Developandexecuteregularneedsassessmentsofdatacollectionandaggregationtomaximize data analysis's impact on the DCA HCV Program strategies, policies, and procedures.

Establishes need forpolicy by studyingcurrent policy; evaluatingpositive and negativeeffects of current policy or absence of policy; gathering evidence of problems.

Evaluating alternative policy solutions by completing benefit and cost analyses; developing alternative solutions; establishing criteria for evaluating alternatives; balancing the interests and values of different groups; examining and evaluating trade-offs; selecting the best option.

Estimatespolicyproposal'sacceptancebyidentifyingsupportandoppositiontopolicyproposal; developing approaches to enhance support and to reduce resistance.

Maintainsinformationnetworksbyestablishingcontactsandofferingandsolicitinginformation.

Oversee management,revision,and distributionofthe DCAHCVProgrampolicydocumentsand forms,including,butnot limited to: the HousingChoice Voucher Program Administrative Plan, 5- Year PHA Plan, and PHA Annual Plan.

Preparespolicyproposalsbyidentifyingwritingstructuresandrequirements;writingandediting proposals, including budget requirements; obtaining feedback; incorporating improvements.

Promotespolicyproposalsbyidentifyingandexplaining problemsidentified,researchconducted, solutions evaluated, and recommended solutions; preparing presentations and talking points; answering questions; providing additional information requested; providing testimony andbriefings.

ResearchregulatorychangeandincorporatesthemintoDivisionpoliciesandprocedures.

Updates job knowledge by tracking emerging issues and trends; participating in educational opportunities; reading professional, research, and publications; maintaining personal networks; participating in professional organization seminars, conferences, and webinars.

ProjectManagement:

Actasaliaisonbetweenexecutiveleadershipanddirectoranddepartmentheadstofacilitatework and accomplish objectives through a collaborative effort.

Assumeleadershipforassignedprojectsbydevelopingworkplansandmanagingthoseplans.

Responsibilities are the performance of the day-to-day tracking of the assigned project(s) toensure that policies and procedures are being followed, that goals and objectivesare met, andthatservicesandprojectsarebeingaccomplished efficientlyandeffectivelywithin agreed-uponbudgets.

Attend training on and offsite and represent the agency at meetings, conferences, town halls, or other public events.

Assistwithprocessingrelevantworkfortheassignedworkunit,providingresearchandguidance on special cases.

Collectandanalyzeprojectinformationtodeterminewheretheprojectstandsandto appropriately plan to achieve a successful project.

Createmonthlyreportsforthe DCA’sBoardofCommissioners,Executive,andSenior Leadership Team.

Performotherdutiesasassigned.

Compliance:

Directly manage the Compliance Analysts and provide oversight to the daily work.

Analyze all compliance processes to ensure efficiency and effectiveness while establishing improved processes where needed.

Assist with duties of the Compliance Analyst as needed.

Implement workflows and track key performance indicators for the compliance department.

Report and track all compliance trends; Introduce policy/procedure to eliminate trends in program non-compliance.

Enforce program compliance and assess procedural/policy needs for effectiveness.

EssentialDutiesandResponsibilities:

Analyzes,designs,develops,implements,and maintainsbusinessreportsand solutions. Assist with training staff regarding new procedures.

AssistswithmonthlyVoucherManagementSystem(VMS)reporting.

AssisttheHCVDivisioninevaluatingvoucherpaymentstandardsandutilityallowance.

Conductsongoinganalysisoftransactionsforreasonableness,trends,anderrorutilizing analytical skills and program knowledge.

Diagnosesproblemsrelatedtooperationalprocesses;assessesandrecommendssolutionsto the management team in response to changing business needs and program design.

Investigatesandanalyzeoperationalproblems;problemsolves;developresolutions and coordinate ongoing monitoring and analysis.

Leadsspecialprojectsasassigned.

Maintainspropersystemsandoperationalcontrols.

Organizeandmaintainprojectfiles,databases,andresourcematerials. Perform impact analyses of a proposed policy or program reforms.

Presentsfindingsanddevelopsanalyticalreportsandgraphs. Research funding opportunities with HUD and others.

Workscollaborativelywithmanagementinreviewingtrendsandanalyzingthequalityofworkperformance.

BehavioralCompetencies

Thispositionrequirestheincumbenttoexhibitthefollowingbehavioralskills:

Problem-Solving:Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with sensitive topics or irate customers;

Customer Service:Meets/exceeds the expectations and requirements of internal and external customers; Manages difficult or sensitive customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service andassistance;

Interpersonal Skills:Focuseson solvingconflict,notblaming;Maintains confidentiality;Listens to others without interrupting;

Teamwork:Balances team and individual responsibilities;Contributes to buildinga positive team spirit; Puts success of team above own interests;

Professionalism:Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for ownactions.

Knowledge,Skills,andAbilities

Knowledgeofsubsidizedhousingprogramevaluationandreform. Knowledge of the Moving to Work (MTW) program.

Knowledge of the Housing Choice Voucher and Rental Assistance Demonstration programs. Knowledgeofthefederal legislativeprocessforbothauthorizinglegislationandappropriations. Knowledge of the federal regulatory rulemaking process.

Workingknowledgeofpublichousingpoliciesandregulationsisaplus.

Skillandexperienceindevelopingandmaintainingrelationshipswithkeylocal,state,andfederal policymakers, as well as Congressional staff and legislators.

Skilledinprojectmanagement.

Skilled in Microsoft Applications: Excel, Teams, Power BI, and PowerPoint. Skilled and experienced at visually presenting qualitative and quantitative data. Strongorganizationalskillsandtheabilitytoprioritizeandhandlemultipletasks.

Skilled in using multiple resources andqualitative andquantitativeresearch methodologiesto capture, interpret and communicate information.

Abilitytointeractwithpersonnelatallorganizationallevels.

Abilitytooverseemultipleprojectssimultaneouslyinwidelyvaryingprogramareas.

Abilitytousemultipleresourcesandqualitativeandquantitativeresearchmethodologiesto capture, interpret, and communicate information.

ScopeandEffect

TheRegulatory Compliance and Policy Managerperformsa wide varietyoftasks.

The supervisor determines the course of action, but the employee has the discretion to coordinate,integrate andprioritize theirtasksasnecessarytoproducea high-qualityproductpromptly.

EducationandExperience:

Bachelor’s degree in Public Administration, Public Policy, Urban Planning, Political Science, Sociology,Economics,orrelatedfieldrequired,orfive(5)yearsofrelevantexperiencewithafocus on affordable housing programs, specifically housing choice vouchers, housing policy, poverty issues, urban planning, or program and project management.

Master’s degree in Public Administration, Public Policy, Urban Planning, Economics, or related field preferred.

Specificexperiencerequiredinconductingassessmentswithfederal, state,orlocalprograms. Experience in a Moving to Work agency is a plus.

SupervisionGivenandReceived

The Regulatory Compliance and Policy Managerreceives instructions from the Director of Program Governance and Client Relations, or at times, directly from HCV Division Director.

Depending on the assignment, the supervisor, established procedure, or the employee may determine the course of action, deadlines, and priorities.

Theemployeeinitiatesroutineactivitieswithoutsupervisorydirection.

Problemsorsituationsnotcoveredbyinstructions aregenerallyreferredtothesupervisorforresolution.

Theemployee’sworkisreviewedforaccuracy,completion,andcompliancewithpoliciesandprocedures.

TheRegulatory Compliance and Policy Manager manages approximately 5 positions, including Compliance, Policy, Program Support and Project Support.

Guidelines

TheemployeefollowsregulationsandguidelinesissuedbyHUD,traditionalpractices,andDivision policies and procedures, referring to reference materials and handbooks as necessary.

Forsituationswithoutguidelinesorwhennewguidelinesarerequired,theemployeeseeks guidance from the supervisor.

Complexity

Workperformed bythe employee is unique.Theemployee identifiesworkthatneedsto be done, prioritizes, coordinates efforts, and performs the tasks. The employee must use sound judgment regarding unusual or sensitive situations.

PersonalContacts

TheemployeecontactsincludeotherDCAemployees,outsideagencies,HousingChoiceVoucher holders, applicants, and government officials.

PhysicalDemands

Work is principally sedentary but may involve physical exertion, such as kneeling, crouching, or liftingtoobtainfiles,records,officesupplies,andeyestrainfromworkingwithcomputersandother office equipment.

Must be able to sit or stand for up to eight hours while performing work duties. Must be able to bend, stoop, push, and pull in performing office-related duties. Mustbeabletousefingersbilaterallyandunilaterallytooperateofficeequipment.

Establisheffectiveworkingrelationshipswithemployees,tenants,communityagencies,andother service entities.

Must have a vision and hearing corrected to operate office equipment and fulfill essential jobfunctions.

Must be able to perform essential job functions in an environment that sometimes includes increased stress levels.

Mustmaintainpunctualityandattendanceasscheduled.

WorkEnvironment

Workinvolvesthenormalrisksordiscomfortassociatedwithanofficeenvironmentandisusually in an adequately cooled, heated, lighted, and ventilated area.

NOTE: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability, protected veteran status, or any other characteristic protected by law. All qualified applicants will be considered but may not necessarily receive an interview. Due to the large volume of submissions received by this office, information concerning application and/or interview status cannot be provided. Selected applicants will be contacted for next steps in the interview process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

DCA is an Equal Opportunity Employer. If you need an accommodation for an interview, please contact the Human Resources Office at (404) 679-4845

Hiring is contingent upon satisfactory results of employment verification, background, criminal records investigation and motor vehicle reports.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the business and requirement of the job change.This job posting may close at any time upon gaining a sufficient applicant pool from which to select a qualified candidate.

All duties and responsibilities listed are considered to be essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of the job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.