43 Customer Relations Representative Jobs in Richmond, VA
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Team Fishel is Hiring a Customer Relations Representative Near Richmond, VA
Who is Team Fishel?
Since 1936, we’ve been the Best Choice in utility engineering and construction. Safety is our top priority and is key in everything we do. We’re industry professionals driven by high performance for our customers and each other. Interested in joining our Team?
Description
Responsibilities
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Process customer requests in a courteous, efficient, and timely manner
- Manage customer interactions professionally and efficiently
- Effectively address customer questions, complaints and concerns within the scope of responsibility
- Facilitate customer issue escalations to local management/support as required
- Determine necessity for field visits
- Meet with customers on site where construction has commenced
- Participate in quality coaching sessions to ensure efficient and effective interactions with customers
- Keep supervisor informed of any work-related concerns
- Perform other duties as assigned
Requirements & Qualifications
- Ability to read, write, speak and understand English, bilingual in Spanish a plus
- Ability to handle multiple tasks
- Strong organization and time management skills
- Excellent interpersonal skills
- Proficiency with PCs, Microsoft Office Suite and general intranet navigation
- High school diploma or equivalent
- Experience working in cable operations and/or telecommunications call center preferred but not required
- This position requires 50 to 75% field (outdoor) work
Benefits
- Health Insurance
- Wellness Program
- Life Insurance
- 401(k) Retirement Savings Program
- Profit Sharing
- Paid Leave Benefits
- Teammate Assistance Program
- Learn more (Español)
Team Fishel offers excellent industry training and a career development path for our Teammates. Competitive pay and benefits, including health insurance, 401k, and a company profit sharing plan!
Join Team Fishel, your future and your team.
EOE/DFWP
Job Summary
Full Time
Specialty Trade in Construction
$42k-52k (estimate)
12/14/2023
05/05/2024
teamfishel.com
COLUMBUS, OH
1,000 - 3,000
1936
Private
DIANE F KEELER
$500M - $1B
Specialty Trade in Construction
Related Companies
About Team Fishel
Team Fishel specializes in utility construction, engineering and network installation of gas, electric and broadband communications systems.
The job skills required for Customer Relations Representative include Call Center, Microsoft Office, Life Insurance, Futures, Customer Interaction, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Relations Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Relations Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Relations Representative positions, which can be used as a reference in future career path planning. As a Customer Relations Representative, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relations Representative. You can explore the career advancement for a Customer Relations Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Relations Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Relations Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Relations Representative job description and responsibilities
A Customer Relations Representative comes under the career category of Customer Service Representative.
02/22/2022: Springfield, OH
Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations.
03/08/2022: Minneapolis, MN
They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details.
02/02/2022: Greenville, SC
Customer Relations Representatives who work for utility and telecommunications companies may help customers with service problems, such as outages.
01/23/2022: Orlando, FL
Customer Relations Representative must recommend a solution to the customer who, hopefully, agrees to the fix.
01/29/2022: Lansing, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Relations Representative jobs
Customer Relations Representative must be patient and polite, especially when dealing with difficult or angry customers.
02/12/2022: Tuscaloosa, AL
Customer Relations Representatives need to be able to communicate and convey their message to the customers to run a successful business.
02/17/2022: Lynchburg, VA
Always exhibit a positive attitude and effectively diffuse and handle difficult customer situations.
02/26/2022: Roanoke, VA
Customer Relations Representative must be able to catch on quickly and be open to learning new systems, software, and willing to help out where ever necessary.
01/22/2022: Philadelphia, PA
Start with awareness and training.
02/07/2022: Santa Barbara, CA
Step 3: View the best colleges and universities for Customer Relations Representative.
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