Overview

POSITION TITLE: Talent Acquisition Manager 

REPORTING TO: Director of HR Operations 

LOCATION: Irving, Texas (Hybrid) 

FLSA Category: Exempt 

The American quick lube industry provides more than 100 million oil changes every year from over 10,000 standalone locations. Within this industry, there is one dynamic growing company that stands out from the rest -Team Car Care, dba Jiffy Lube, the largest franchisee of quick lube retail service stores in the country. Operating more than 530 Jiffy Lube Locations from coast to coast, and serving nearly 5 million guest each year, with over 4,500 professional service advisors, Team Care Care’s mission is to be the most trusted car care company in the nation. We strive to do this by exceeding guests’ expectations with consistent ‘Signature Service’ delivered through our organization of friendly, knowledgeable, and professional teammates. Oure values guide all our actions and include respect, integrity, teamwork, trust, and excellence. 

Team Car Care is trusted by consumers and recognized by the industry as the best place for quick, professional vehicle care within the neighborhoods we serve. Our company is committed to leading the quick lube industry with safe, clean, and attractive facilities; well trained and courteous staff; respect for the environment and recycling; and providing the highest quality products and important vehicle maintenance services to ensure we are the first choice of every consumer. 

Position Summary: 

The Talent Acquisition (TA) Manager will have overall responsibility of leading the TA team and supporting full cycle recruiting for the organization, including identifying, attracting, engaging and retaining qualified candidates and teammates. This important position will be responsible for developing and implementing talent acquisition strategy and processes to ensure the right teams are in place to support organizational objectives and achieve overall success as an organization. The Talent Acquisition Manager will have the opportunity to both assess the near-term hiring needs and build a long-term strategy that forecasts skills and roles needed for future success. He or she will lead a team of TA Sourcing and Onboarding Specialists to improve the hiring process, reduce hiring time and costs, and continue to enhance the Team Car Care brand. 

Essential Functions: 

• Guide, empower, and motivate the TA team to collaboratively reach organizational objectives, establishing direction, priorities, and measurable metrics to propel team initiatives forward.
• Foster and oversee strategic partnerships, expanding the Company’s network and brand presence, while continually assessing the return on investment (ROI).
• Utilize system and ATS reporting tools to construct and track Talent Acquisition (TA) KPIs, while also driving the cultural implementation of these KPIs within the TA team to enhance productivity and streamline team processes.
• Consistently refine the recruitment process to enhance efficiency and elevate the overall recruiting experience. Actively propose pioneering recruitment strategies and sourcing initiatives.
• Closely collaborate with management across all levels to ascertain future strategic hiring requirements and maintain top-tier service delivery.
• Explore inventive approaches utilizing technology and tools to improve proactive recruitment, screening, and the hiring process for qualified candidates. 
• Foster a culture of continuous improvement and innovation; execute strategies to improve the hiring processes, building capabilities in data-driven decision-making, talent forecasting, sourcing techniques, and interview best practices.
• Lead creative and non-traditional recruitment strategies to source passive candidates and build skilled and diverse talent pools for all positions with particular focus on hard to fill, technical and high-volume positions.
• Collaborate efficiently with operational leaders, HR, and diverse cross-functional teams to achieve impactful outcomes.
• Assess achieved results against anticipated outcomes and adapt strategies accordingly to align with expectations.
• Audit and analyze data regularly to identify areas of opportunity; set metrics to measure success.
• Responsible for managing the department budget, goals, metrics, objectives, and systems that directly impact HR and operational strategy and overall company success.
• Develop, implement, manage, and measure the effectiveness of advertising campaigns, including appropriate job
• Position is based in Irving/Dallas Texas, with a flexible working arrangement (hybrid work-from-home and in-office.
• Any other job duties as assigned. 

Skills, Education & Experience 

• 5 years’ proven prior experience in full-cycle recruiting, sourcing and employment branding, with 3 years’ experience as a direct manager of people, preferably leading Recruiting team members.
• A degree in Human Resources Management, Business Administration or relevant field, or equivalent field
• Experienced knowledge of best-in-class interviewing methods, selection techniques and TA
• Proven track record in effectively guiding Talent Acquisition and Onboarding teams through complete hiring and onboarding processes.
• Successful experience with high-volume, non-exempt, multi-site, retail recruiting
• A proven team leader and strategic thinker with the ability to build strong stakeholder partnerships.
• Ability to understand the duties and competencies of different operational and corporate roles.
• Working knowledge of Applicant Tracking Systems (ATS) and databases.
• Proficient in the use of professional social media platforms and online job boards.
• Excellent interpersonal and communication skills.
• Well-organized and able to multitask.
• Experience leading talent acquisition teams in the automotive service industry a plus
• Familiarity with legal statutes pertaining to employment, labor, and compliance regulations.