We are seeking a highly skilled and dedicated customer experience specialist to join our team. The customer experience specialist will be responsible for ensuring exceptional service delivery to our valued customers. In this role, you will play a key part in enhancing customer satisfaction and loyalty by providing effective communication, resolving customer inquiries, and improving overall customer experience.

Responsibilities:

• Develop and maintain strong relationships with customers to ensure satisfaction and loyalty.
• Respond to customer inquiries in a timely and professional manner, via phone, email, or in-person.
• Identify and escalate priority issues to senior team members, when necessary.
• Collaborate with cross-functional teams to resolve customer issues efficiently.
• Use customer feedback to identify areas for improvement and suggest potential enhancements to products and services.
• Ensure accurate and consistent documentation of customer interactions and resolutions.
• Proactively reach out to customers to gauge satisfaction levels and identify potential upsell opportunities.

Requirements:

• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and prioritize tasks effectively.
• Proficient in Microsoft Office suite.
• Detail-oriented and highly organized.