2 Customer Experience Associate Jobs in Richmond, CA
TD Bank Group is Hiring a Customer Experience Associate Near Richmond, CA
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**Customer Experience Associate**
348223BR
Retail Banking Customer Service
Richmond , BC
February 14, 2022
**Company Overview**
Tell us your story. Dont go unnoticed. Explain why youre a winning candidate. Think TD if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.
Stay current and competitive. Carve out a career for yourself. Grow with us. Heres our story:
**Department Overview**
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.
We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.
Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.
**Job Description**
**Customer Experience Associate.** We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.
In this role, you will:
* Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TDs Code of Conduct and Ethics
* Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
* Respond and resolve customers concerns using standard procedures and escalating non-standard activities, as necessary
* Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
* Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
* Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
* Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
* Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
**Requirements**
* High School Diploma with over 1 year of relevant experience
* Undergraduate degree or equivalent is an asset
* Strong administration, organizational, planning and time management skills to work in a fast-paced environment
* Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
* A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
* A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
**Hours**
15
**Inclusiveness**
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
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Job Summary
Full Time
$47k-62k (estimate)
06/07/2024
06/24/2024
The following is the career advancement route for Customer Experience Associate positions, which can be used as a reference in future career path planning. As a Customer Experience Associate, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Associate. You can explore the career advancement for a Customer Experience Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Associate job description and responsibilities
Customer Experience Associates perform a variety of support tasks to offer exceptional service to customers.
04/05/2022: Columbia, SC
Customer experience associate may also create and track metrics to quantify the customer experience.
03/30/2022: Fayetteville, NC
Customer service representatives typically use a telephone, computer, and other office equipment.
02/22/2022: Long Beach, CA
As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.
04/01/2022: Anchorage, AK
Responding to questions with positive language can greatly affect how the customer hears the response.
04/01/2022: Lorain, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Associate jobs
Customer experience associates are typically entry-level positions which needs strong writing and reading comprehension skills.
02/04/2022: Buffalo, NY
Customer experience associate have a proven track record for building excellent customer experiences.
01/30/2022: Springfield, OH
Customer experience associates at these companies should be data-driven and focused on building relationships.
04/10/2022: Bismarck, ND
A great customer experience representative knows how to relate to anybody, but they’re especially good with frustrated people.
03/18/2022: Reno, NV
The best Customer Experience Associate have a deep knowledge of how their companies’ products work.
02/03/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Experience Associate.
