63 Customer Service Agent Jobs in Grand Prairie, TX
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TCS Tech is Hiring a Customer Service Agent Near Grand Prairie, TX
Salary - $15 per hour (Upto $35,000 Annually)
Job Location - Plano, TX
Responsibilities:
- Provides information on customer service issues related to life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
- Communicates with customers regarding service requests or problems.
- Documents, evaluates and resolves customer’s inquiries.
- Works with other departments to complete customer requests and minimize escalations.
- Represents our customer with professional pride to internal and external customers.
- Consistently meets/exceeds set quality and productivity metrics.
- Functions within a team based environment, and actively participates in achieving team goals.
Qualifications
- High School diploma, GED or equivalent.
- Minimum 1 year of experience with call center or customer service experience/training.
- Fundamental computer knowledge and maneuverability within window applications.
- Basic understanding of Microsoft office suite, specifically Word and Excel.
- General understanding of life and health insurance, annuity, and investment products is a plus.
Behavioral and Leadership Competencies
- Ability to maintain the confidentiality of customer and company information.
- Ability to work independently and seek additional opportunities when able.
- Good verbal and written communication skills.
Benefits
- Medical and Insurance benefits
- Exciting Incentive Plans
- 401(k) Plan
- 10 days Paid Holidays
About Us
Tata Consultancy Services (TCS) is one of the world's largest IT services and consulting firms. We partner with more than a third of the Fortune 500 companies across industries in North America, helping them to successfully navigate today's competitive challenges of rapid business and digital transformation.
Our extensive industry expertise and sharp focus on customer service has resulted in TCS being one of the fastest-growing technology companies in the world, with 446,000 employees operating in 46 countries.
In America, TCS has been one of the two top local recruiters of IT services talent for the past five years.
Tags: Inbound, Outbound, Call Center, Customer Care, Help-Desk, Support
Job Summary
Full Time
$36k-45k (estimate)
04/06/2023
05/01/2024
The job skills required for Customer Service Agent include Customer Service, Call Center, Microsoft Office, Customer Care, Written Communication, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
12/23/2021: Madison, WI
Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
12/18/2021: Alexandria, LA
Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
01/19/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
01/17/2022: Providence, RI
Agents must be trained and mentored to develop a positive approach towards handling customer queries.
01/25/2022: Newark, NJ
A customer service representative must be a good listener.
02/18/2022: Santa Cruz, CA
Step 3: View the best colleges and universities for Customer Service Agent.
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