Description

Job Type

Full-time. In Office Position. 

Old City - Philadelphia, PA

Description

Job Summary:

Together, our family of companies comprises one of the largest property management services in the Philadelphia area. We are currently seeking a customer service orientated person for a Client Care Coordinator position. This individual will work closely with the Client Relations Team and the Maintenance Coordinator to manage all aspects of the management of the property - from property compliance, tenant relations, unit turns, account management and client communications. This is a highly collaborative and team-driven position.

This is a full-time position that offers paid time off, paid holidays, medical/vision/dental benefits, a 401(k) with a company match in a fast-paced but relaxed office environment.

PRIMARY DUTIES AND RESPONSIBILITIES

• Communicate with tenants to resolve outstanding issues concerning their tenancy at a managed property
• Assist with the management of unpaid tenant account balances
• Oversight and management of Rent Assistance Programs
• Complete rent collection efforts through phone calls, emails and text messaging
• Communicating with property owners and the TCS team regarding tenant issues including status of outstanding balances, collection efforts and ongoing tenant concerns
• Following up on issues secondary to unpaid balances
• Resolve tenant issues and complaints concerning billing, outstanding balances, maintenance issues, and other related issues.
• Work closely with the TCS team and property owners to manage and address tenant concerns.
• Coordinate with our outside legal representatives concerning pre-eviction and eviction procedures and filings.
• Manage the status of eviction notices & status.
• Attend court hearings as needed to represent our clients.
• Stay up-to-date on tenant-landlord laws and regulations
• Contribute to further development of internal controls as they pertain to tenant relations and collection of rents.
• Perform special projects and duties as required or requested

Requirements

REQUIREMENTS

Experience & Education Requirements:

• Minimum – High School Diploma or equivalent, some college a plus
• At least two (2) years of customer service experience.
• Property Management experience is a plus

Skills Required:

• Ability to conduct financial analysis and research
• Understand accounting theories, principles, and practices of the following:
  • Accounting
  • Debt collection laws and regulations
  • Rental Assistance Programs
• Ability to analyze situations, identify problems and recommend solutions as they relate to tenant occupancy of a managed property
• Detail oriented & highly organized
• Effective use of time management with the ability to work independently
• Excellent written, listening and verbal communication skills. Must be patient and a “people-person”
• Highly motivated with creative problem solving and negotiation skills