TCI has an immediate need for a Network Controls Specialist in Melbourne, FL. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the probability of extension and possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.
THIS POSITION REQUIRES A PUBLIC TRUST SECURITY CLEARANCE PRIOR TO START.
SUMMARY
TCI is offering an excellent Contract opportunity with our government client. If you enjoy a collaborative and creative work environment, this is a great opportunity for you to join a rapidly growing IT team. Promoting from within is a routine best practice in an environment where individuals are encouraged to advance their careers. This position is part of a 24x7 network control environment, working shifts include nights and weekends when needed.
RESPONSIBILITIES

• Perform root cause analysis to determine a plan of action for restoring customer s services
• Operate among a myriad of internal L3Harris teammates and external telecommunication partners to follow through with operational processes and improve restoration times
• Facilitate coordination with our User Community, the Field Services Group, and telecommunication partners for both Break/Fix actions, as well as Change Management activities
• Document Trouble Tickets and Change Requests of all related activities
• Work in a 24x7 network control environment, supporting shift work that may include Weekends and Holidays.
• Support short-term emergency evacuation to local or remote backup facilities.
• This position is part of a 24x7 network control environment. Shift and workday flexibility is required.

REQUIREMENTS

• Associate s Degree with a minimum of 4 years of prior related experience. Will consider prior work experience in place of degree.
• Experience with Network Management systems and tools.
• Experience in remote maintenance and repair of network equipment.
• Experience with domain knowledge of L1 through L4 of the OSI Model (2 yrs).
• Experience with L2 and L3 protocols: OSPF, EIGRP, BGP, IBGP, EBGP, IS-IS, and MPLS (2 yrs)
• Experience with L1-3 protocols to include LAN/WAN/MAN, OSPF, EIGRP, BGP, IBGP, EBGP, IS-IS, and MPLS.. (2 yrs)
• Experience with Simple Network Management Protocol (SNMP) and Network Management System (NMS) applications used to monitor networked devices. (1 yr)
• Able to work in a 24x7 network control environment, including Weekends and Holidays in a quarterly rotating schedule.
• Must- Haves (Soft Skills)
• Working with internal team members; need to have effective communication skills (both verbal and written)
• Troubleshooting with customers while on the phone customer service background and aptitude

DESIRED

• CCENT, CCNA, CCNP and/or ITIL v3/4 certifications; or on track to take the exams
• Prior ISP experience (carrier experience; Centurylink etc.)
• Working knowledge of Long Term Evolution (LTE), VPN, and DMVPN technologies preferred
• Experience with call center phone systems
• A huge plus would be if they have worked for a State of FL agency in the past (Tallahassee based would be preferred).