NEW and Exciting Position!!

Job Title: Field Operations Account Manager

Immediate Supervisor: Regional Director of Operations

Position Summary:

Responsible for the day-to-day operational management of Offshore and Onshore Accounts and executing services to the highest standards. Work extensively with people across the business and with various departments including HR, Purchasing, Sales, and Logistics in relation to facility management services. Must be highly familiar with issues pertaining to crew, logistics, and food supply.

They are expected to professionally manage, lead, and train the catering staff in achieving the highest level of food service support operations while incorporating HSE Policy and Procedures. Field Managers are tasked with ensuring that their operational sites maintain a safety first and professional, quality, efficient, and profitable operation and be knowledgeable in menu cycle preparation (nutritional standards) as set forth by client requirements. Salary determined upon experience.

The general responsibilities of the position include those listed below, as well as additional responsibilities as assigned by the Regional Director of Operations.

Key Responsibilities, Analysis & Decision Making

Manage the catering and facilities management services provided by Taylors on multiple offshore and onshore facilities.

Supervise all assigned Camp Boss/ Executive Stewards to ensure Taylors’ policies and procedures are being followed and offshore operational needs are managed.

Ensure that client’s scope of work and standards are understood and met.

Creates a continuous quality improvement culture that drives operational efficiencies.

Maintain and build customer relationships for assigned accounts.

Ensure that all contractual visit requirements are met.

Ensure that all operational management systems are implemented and functioning on assigned account.

Conduct regular Operational Management System audits.

Coordinate and manage mobilizations/demobilizations.

Ensure all location inspections are conducted and action items are addressed.

Ensure a safe working environment throughout the facility for all employees.

Works with customers to ensure satisfaction in such areas as quality, service and problem resolution.

Effective risk management by ensuring consistent regulatory and legal compliance.

Supports and drives operational goals and ensures a prompt resolution to mitigate adverse impact on our clients or our performance.

Effectively delegates operational responsibilities to appropriate individuals / positions.

Promote the development of the foodservice team.

Complies with all Taylors HACCP policies and procedures.

Reports all accidents and injuries in a timely manner.

Complies with all company safety and risk management policies and procedures.

Participates in regular safety meetings, safety training and hazard assessments.

Maintains key control of operations and responsible for activities to ensure opening, closing and daily procedures are completed.

Ensures that individuals performing service-related tasks have the competence to do so

Administrative Duties

Track all incoming Client Service Reports, Service Standard Questionnaires and Key Performance Indicators and ensure that action plans are developed to address any issues.

Manage and oversee all grocery and laundry related issues and inventories to ensure all orders are completed and delivered on time.

Review associate timesheets for accuracy and approval.

Participate in all weekly Operation’s meetings.

Participate in customer events and arrange or participate in sales trips and client quarterly reviews.

Assist with HR issues for all associates on assigned locations.

Assist with recognizing and developing associates for advancement and training within Taylors.

Conduct annual evaluations on Camp Boss / Executive Stewards and ensure annual evaluations are conducted on frontline associates.

Participate in annual financial budget and forecast.

Prepare proposal on Menu & Costing for potential/new customers

The Field Manager will be required to visit our offshore and onshore sites and have all appropriate training and credentials including but not limited to ServSafe Manager Certification, HACCP Training, TWIC Card, Rig Pass and Water Survival Training.

Preferred Qualifications & Requirements

Prior experience in facilities management – catering, dining facilities, housekeeping.

Possess the physical and mental capabilities to work under stress.

Client relations and customer service oriented.

Team leadership abilities.

Proven planning and organizational skills.

Maturity of judgment and behavior.

Maintains high standards for work areas and appearance.

Maintains a positive attitude.

Must comply with any dress code requirements.

Must be able to work nights, weekends and some holidays.

Attends work and shows up for scheduled shift on time with satisfactory regularity.

Experience/Knowledge

Experience in Administration and Management

ServSafe and HACCP

5 years’ experience in the food and beverage, culinary or related professional area

Skills/Aptitude

Must be able to coordinate the routine responsibilities of staff and resources.

Presents self in a highly professional manner to others and understands that honesty and ethics are essential.

Ability to communicate with co-workers and other departments with professionalism and respect.

Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers and client representatives.

Ability to provide clear directions and respond accordingly to employees.

Ability to use a computer.

Strong working knowledge of Microsoft Office Suite

Physical Requirements

Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.

Significant walking or other means of mobility.

Ability to work in a standing position for long periods of time (8-12 hours).

Ability to reach, bend, stoop, push, and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.

Must be able to take and pass a drug test and participate in a medical screening

Working Conditions (may add additional conditions specific to defined work location):

Generally, in an indoor setting; however, may supervise outside activities and events.

Varying schedule to include evenings, holidays, weekends and extended hours as business dictates.

While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.

Taylors is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, color, citizenship, religion, sex, martial / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation to apply.

Job Type: Full-time

Pay: Up to $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person