Company Name

Overview

Tarpy is one of the nation's leading providers of plumbing and heating/air conditioning and we are looking for a Service Coordinator in Santee, CA. As a Service Coordinator you will be responsible for scheduling and maintaining installation appointments for customers. This position ensures that all necessary materials are ordered, permits pulled, staffing met and customers contacted to ensure successful installation of HVAC equipment.

We offer

• $20.00 – 25.00/hr. depending on experience
• Comprehensive benefits package including medical, dental, vision & life insurance
• Employer paid Telehealth benefits with virtual doctor visits from day one for employee and family
• $5 a week medical plan option with Health Saving Account and annual company contribution
• 401(k) plan with company match
• 13 days paid PTO and 8 holidays
• Quality, comprehensive paid training programs
• Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.) 
• Opportunity to give back to your community through partnership with St. Jude Children’s Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!
• Promotion opportunities! We love to promote existing employees who demonstrate skills and work ethic of success!

Responsibilities

• Schedules and manages HVAC installations with sales staff and customers
• Answers client and customer questions through inbound and outbound calling
• Addresses and resolves any issues with installations when they arise
• Issues purchase orders and orders all equipment for upcoming installations
• Pulls all necessary permits for installations
• Inputs proper notes to keep installation technicians informed of job details
• Reports problems and unresolved issues to manager or director
• Provides excellent customer service
• Other job duties assigned

Qualifications

• High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education
• 1-2 years’ experience in customer service or client relations.
• Availability to work evenings and weekends
• Ability to thrive in a fast-paced environment
• A strong degree of self-motivation to provide exceptional customer service to customers by phone while directing technicians by radio and tracking devices
• Excellent organizational skills and the ability to coordinate multiple appointments
• Demonstrated listening, written/verbal communication, and interpersonal skills
• Proven ability to meet and exceed set goals
• Excellent customer service skills and experience gathering customer information and keying it into a computer
• Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word

If you are self-motivated with a great work ethic and the ability to provide excellent customer service, we want you on our team!

We conduct pre-employment screening. Tarpy, a subsidiary of ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.