Selling and Service

* Understands organizational objectives and makes decisions that align with the Company priorities and values

* Creates personal sales and clienteling strategies in partnership with the management team

* Meets customer needs through solution-oriented and forward thinking

* Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace

* Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics

* Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style

* Demonstrates Coach's Selling and Service expectations at all times

* Influences customers' purchase decisions by balancing patience and assertiveness

* Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals

* Flexes personal selling techniques to contribute to overall store financial results

* Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors

* Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers' specific needs

* Works with multiple customers simultaneously and breaks away as appropriate

* Follows up with customers consistently and genuinely to influence/close the sale

* Develops product knowledge skills and remains aware of current collections

* Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships

* Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers

* Sensitive to customers' needs and tailors approach by reading cues

* Builds lasting and loyal relationships with customers

* Ensures all daily tasks are completed without negatively impacting service or Coach standards

Workplace and Environment

* Creates enthusiasm and positivity for a shared vision and mission

* Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors

* Demonstrates confidence when working with customers

* Takes initiative; has a high-level of ownership and accountability for individual results

* Welcomes feedback and adapts behaviors as appropriate

* Represents Coach as a brand ambassador at all times

* Is adaptable and flexible to change

* Maintains a calm and professional demeanor at all times

* Creates short and long-term strategies to achieve personal metrics and performance goals

* Utilizes Company tools to keep self-informed

* Handles and offers solutions to customer issues appropriately and involves a manager when necessary

* Promotes and endorses a team selling environment