JOB DESCRIPTION

Position Summary : Actively takes orders, conducts full and complete food / beverage service, and monitors guests’ dining experience.

Interacts with the dining room guests, fellow employees, and supervisors in a polite, courteous manner to ensure gracious hospitality.

Duties and Responsibilities : including but not limited to

• Anticipate and accommodate the needs of the guests.
• Maintain general cleanliness of assigned stations and the entire venue.
• Provides professional and exceptional service.
• Presents menus, answers question and make suggestions for all food and beverage items.
• Informs guests of all food and beverage specials, with prices.
• Required to solicit any allergy or dietary restrictions from each guest.
• Accurately enter all orders into the POS system and follows proper cash / payment card procedures.
• Ensures the delivery of all food and beverage to the guests.
• Follow supervisor’s instructions, communicate with and support co-workers while being a team player.
• Possesses in-depth knowledge of all food and beverage menus and the company.
• Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.
• Complies with Department of Health and company sanitation standards.
• Works as part of a team and provides help and support to all fellow team members.
• Accurately completes all end-of-shift financial procedures.
• Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers and chefs.
• Properly sets-up floor and other opening / closing procedures as directed by management, including :

o Ensures all tables, chairs and banquettes are clean and free of debris

o Sets tables with proper settings

o Wipes down chairs, tables and banquettes

o Stocks side-stations with prescribed supplies

o Performs opening side-work as prescribed

o Performs closing side-work as prescribed

• Reports all breakage, damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-service meetings.
• Attends and participates in any training sessions or departmental meetings.
• Learn by listening, observing other team members and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.

Training Requirements :

Tao Group Hospitality in-venue dining room server training, Alcohol Awareness Certificate, Food Handling Certificate.

Minimum Education and Qualifications :

• Previous hospitality experience.
• Previous dining room server experience.
• Experience in a high-volume restaurant / nightclub / lounge.

Physical Demands and Work Environment :

• Must be able to stand, lift and bend for extended periods of time.
• Must be able to bend and lift to 50 lbs.
• Role may include job duties or tasks requiring repetitive motion.
• Exposure to hot kitchen elements or cleaning materials.
• Must be able to work and remain focused in a fast-paced and ever-changing environment.
• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays

Last updated : 2024-04-26