4 Desktop Support -Lead Jobs in Brooks, KY
SORT BY
T
B
T
L
Luytens Technology Solutions LLC
Brooks, KY | Other | Contractor | Full Time
$49k-61k (estimate)
1 Week Ago
Desktop Support -Lead
$63k-80k (estimate)
Full Time | IT Outsourcing & Consulting
2 Weeks Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Tanisha Systems is Hiring a Desktop Support -Lead Near Brooks, KY
Job Details
Endpoint Support Technician
100 Precent Onsite Brooks KY- 40109
Contract to Hire
Sr. Deskside / Endpoint support Technician - Job Description
As an Endpoint/Deskside technician, you will be responsible to solve client issues in an effective and timely manner as prescribed in Service Level Agreement (SLA). If you want to thrive in a dynamic & collaborative workplace, Zensar provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there s no limit to what you can accomplish here.Responsibilities:" Assist and support front-line operation support teams in solving advanced technical issues with guidance and coaching." Be the liaison with Engineering teams collaborating for resolution of complex desktop problems, communicate technical information and implementation of corrective and innovative solutions to front-line operations support teams." Resolve escalated cases and advanced technical scenarios related to Endpoint Management Software, Applications, Microsoft products, and hardware and peripherals." Work with front-line operation teams in implementing of new endpoint initiatives, providing associated training and Knowledge Articles as required for end-user support global teams." Software and Application deployments, including targeting & packaging, patching & updates, inventory control, and security baselining" Image computers and ship them to end users" Basic breakfix to repair Dell devices" Support automated management process for employee endpoints, providing them a seamless and efficient end-user experience to enable productivity." Monitor and analyze gaps building processes to rationalize, troubleshoot and escalate technical problems with endpoint management clients, client inventory, application deployments and security patching." Basic MacOS troubleshooting. Loading images onto Apple devices.
Required Technical and Professional Expertise" 4 years experience customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint." and technologies such as AD, DNS, Exchange, and Citrix." 2 years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune." Basic experience in troubleshooting and working with Apple devices is an added advantage." Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments." Understanding of Windows 10 new features, feature updates, and industry best practice processes." Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings)" Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)" Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction." Active technical certifications would be an asset." ITIL-Foundation and Agile experience an asset.Physical Requirements for Endpoint role :" The ability to lift 25/50 pounds regularly. Moving Monitor/Printers boxes." The ability to move safely over uneven terrain or in confined spaces. Running cables at desk locations.Preferred Technical and Professional Expertise" Exceptional verbal and communication skills" Unparalleled Listening and Comprehension capabilities" Proven service industry front line experience with handling high value/critical customers" Ability to type 35-40 words per minute to capture important details on a call for documentation
100 Precent Onsite Brooks KY- 40109
Contract to Hire
Sr. Deskside / Endpoint support Technician - Job Description
As an Endpoint/Deskside technician, you will be responsible to solve client issues in an effective and timely manner as prescribed in Service Level Agreement (SLA). If you want to thrive in a dynamic & collaborative workplace, Zensar provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there s no limit to what you can accomplish here.Responsibilities:" Assist and support front-line operation support teams in solving advanced technical issues with guidance and coaching." Be the liaison with Engineering teams collaborating for resolution of complex desktop problems, communicate technical information and implementation of corrective and innovative solutions to front-line operations support teams." Resolve escalated cases and advanced technical scenarios related to Endpoint Management Software, Applications, Microsoft products, and hardware and peripherals." Work with front-line operation teams in implementing of new endpoint initiatives, providing associated training and Knowledge Articles as required for end-user support global teams." Software and Application deployments, including targeting & packaging, patching & updates, inventory control, and security baselining" Image computers and ship them to end users" Basic breakfix to repair Dell devices" Support automated management process for employee endpoints, providing them a seamless and efficient end-user experience to enable productivity." Monitor and analyze gaps building processes to rationalize, troubleshoot and escalate technical problems with endpoint management clients, client inventory, application deployments and security patching." Basic MacOS troubleshooting. Loading images onto Apple devices.
Required Technical and Professional Expertise" 4 years experience customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint." and technologies such as AD, DNS, Exchange, and Citrix." 2 years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune." Basic experience in troubleshooting and working with Apple devices is an added advantage." Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments." Understanding of Windows 10 new features, feature updates, and industry best practice processes." Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings)" Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)" Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction." Active technical certifications would be an asset." ITIL-Foundation and Agile experience an asset.Physical Requirements for Endpoint role :" The ability to lift 25/50 pounds regularly. Moving Monitor/Printers boxes." The ability to move safely over uneven terrain or in confined spaces. Running cables at desk locations.Preferred Technical and Professional Expertise" Exceptional verbal and communication skills" Unparalleled Listening and Comprehension capabilities" Proven service industry front line experience with handling high value/critical customers" Ability to type 35-40 words per minute to capture important details on a call for documentation
Job Summary
JOB TYPE
Full Time
INDUSTRY
IT Outsourcing & Consulting
SALARY
$63k-80k (estimate)
POST DATE
04/13/2024
EXPIRATION DATE
04/27/2024
WEBSITE
tanishasystems.com
HEADQUARTERS
ISELIN, NJ
SIZE
500 - 1,000
FOUNDED
2002
TYPE
Private
CEO
GORAV AGGARWAL
REVENUE
$50M - $200M
INDUSTRY
IT Outsourcing & Consulting
Related Companies
About Tanisha Systems
Tanisha is a provider of custom application development, staff augmentation and managed IT services.
Show more
The job skills required for Desktop Support -Lead include Customer Service, Initiative, Communication Skills, Operating System, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support -Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support -Lead. Select any job title you are interested in and start to search job requirements.
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
