Chief of Guest EngagementThe Opportunity
The Tanganyika Wildlife Park is searching for a Chief of Guest Engagement to help the park continue to grow and serve their community in while developing into a new wildlife experience. The right person will primarily be focusing on developing the Guest Engagement department to elevate guest experience, as well as assisting with the transformation of the park into a day resort model and the adaptation of the department.
This role was will be overseeing many of our employees, both full time and seasonal, as well as the supervisors of the Guest Engagement department. They will be responsible for meeting and improving revenue goals, guest satisfaction and membership retention. This role is critical to the organization as the guest engagement team is the largest in our park — this person will be relied on heavily during the transition to a day resort model. Specifically, the interactive activities, guest services and events, retail, membership, and most importantly the culinary and consumable departments will need to be updated to accommodate the new all inclusive park model.
• The Role | The Chief of Guest Engagement is critical to our company’s success, both in its current and future operations. They will be a high level leader with the ability to shape the foundation and the future of the company as they develop in the role.
• Culture | Tanganyika Wildlife Park is devoted to being a welcoming environment for their staff—we have dedicated resources to assisting our staff however we can in whatever their situation they’re in, and let them know that we’re with them through any hardship they face.
• Opportunity | The opportunity for the Chief of Guest Engagement will allow an individual to step into a leadership level role and build a future for the park. They will enter a company with a passion for wildlife and a dedication to the people that make them successful.
About The Company
On August 2 of 2008 Tanganyika Wildlife Park officially opened with 15 exhibits and three interactive areas. Over the past eight years, we have grown into the third largest animal collection in Kansas, and one of the largest attractions in the state. We have over 40 exhibits featuring 10 interactive stations, over 400 animals and 37 successful breeding programs.
Our hard work, dedication and passion to be stewards for animals in our care and in the wild have allowed us to be a world leader in breeding rare and endangered species at our family owned zoo.
Our Core Values
Our core values are the driving force in everything that we do. Our team members will be fully aligned, pulling in the same direction.
LOVE FIRST
• Be an overflowing cup
• Use Radical Candor – Care Personally and Challenge Directly
OWN IT
• Take responsibility for the outcome
• Ask QBQ – “What” or “How” can “I” [focus on action…]
GROW OR DIE
• Anti-Value: Know it all, “experience”, chip on your shoulder
• Anti-Value: Not looking to learn or change
• Rather die than stay the same
REFUSE TO LOSE
• Don’t back down from a challenge
• Go against the grain
• Don’t lose… learn… and go again
What the Role Entails
The following are detailed performance objectives for the Chief of Guest Engagement. When measuring overall aptitude and cultural fit, all candidates will be benchmarked using these standards.
Performance Objectives:
• 90 Days: Listen and Learn; learn about the departments you’ll be overseeing and get to know the staff at a deeper level. Learn CRM system to familiarize with customer feedback and member feedback. Work towards quarterly revenue goal and begin improving the guest service department as the park transitions.
• 180 Days: Execute on current processes, further develop relationships with current employees. Collect scorecard and customer feedback information to make changes when necessary. Ensure that coordinators are executing core engagement and safety/care practices. Check reports and ensure that they’re being completed correctly and on time.
• 365 Days: Help execute a successful transition to an all-inclusive animal experience destination, especially in regards to the culinary and hospitality aspects.
 

Compensation and Benefits:

• Year round, full-time position
• Health, Dental, and Vision insurance
• Supplemental Insurance
• HSA
• 401(k)
• Unlimited PTO starting at 90 days
• In-house discounts
• Complimentary admission to TWP for yourself and family

Please apply at https://twpark.applicantstack.com/x/openings.

If you have any issues applying, please email amoody@twpark.com for assistance