The Housekeeping Manager is responsible for assisting the Hotel General Manager with the successful operation and administration of the Housekeeping Department. This includes, but is not limited to, staff training, coaching, counseling, and enforcing the hotel’s standard operating procedures. The Housekeeping Manager must ensure that the housekeeping department is continually balanced, while also focusing on providing exceptional customer satisfaction to our internal and external guests.
JOB RESPONSIBILITIES
Inspects guest rooms and public areas daily to ensure quality standards and consistency
Works with supervisors and inspectors to ensure guest room status is communicated to Front Desk in a timely and efficient manner
Works collaboratively with supervisors and inspectors to continually enhance and advance the hotel’s goals and operations
Work closely with fellow managers and supervisors to develop them both personally and professionally
Establishes consistent operating procedures
Motivates the staff and establishes a productive and positive work environment
Responsible for the appropriate scheduling of Housekeeping Staff to ensure guest and Hotel business needs
Maintain complete knowledge of all operations department policies/service procedures
Ensure the operations staff, supervisors and management are properly trained to standards and able to carry out the operations of each function of their department
Conduct daily stand-up meetings with staff to ensure employees are informed
Ensure that staffing level requirements are met when both minimum and maximum occupancy levels dictate.
Ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis
Directly contact respective personnel and relay any deficiencies that are to be corrected
Maintain constant control over changes and variances in budget for payroll, staff, ordering of supplies according to changes in occupancy levels
Ensure that an accurate inventory is completed at least twice a month pertaining to housekeeping amenities and supplies, standard guest room items, cleaning supplies, linen, etc.
Work with engineering to ensure that all equipment within the guest rooms and all operational departments within the hotel are functioning properly and are a part of an effective preventative maintenance program
Has a flexible schedule that can work any shifts. Assists with staffing coverage in the instance of call-offs
Must be well organized and have excellent supervision, communication, and oversight skills
Establishes and maintains open, collaborative relationships with employees and fellow management team members
Ensure that all operations departments and employees comply, on a consistent basis, with all Fire Department Safety codes and OSHA guidelines
Review status of assignments and any follow-up action with manager and/or on-coming shift supervisor
Perform all reasonable job duties as requested
Serve as Manager on Duty on as needed basis
JOB REQUIREMENTS
Prior housekeeping experience, 1-3 of supervisory experience preferred
Excellent customer service skills
Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance
Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.