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Working in a team-oriented, high volume, fast-paced, member-centric environment, the Welcome Center Advisor I,under the director of the Membership Director (or assigned supervisor), is the first impression and sets the stage for an exceptional member and guest experience. While demonstrating a welcoming, genuine, hopeful, nurturing and determined approach, the Welcome Center Advisor I will greet all members and guests, and ensure proper check-in procedures are being followed, manage incoming calls from multiple phone lines, process program registrations, provide cause-driven tours to prospective members, and collaboratively work towards reaching team goals each month.The Welcome Center Advisor I collaborates with all team members and assists in enhancing the member experience to enhance membership acquisition activities, engagement, and retention. This position, as assigned, supports training activities, monitoring, and problem solving for new associates while maintaining a clean, safe and orderly work environment.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Welcome Center Operations: Assists leadership with the welcome center operations to ensure membership engagement, acquisition, retention, and continuous improvement to include, but not limited to:
Membership Sales: Supports membership sales including meeting/exceeding established goals to include, but not limited to:
Membership Engagement and Retention: Facilitates member connection and commitment to YMCA programs and services and collaborates with Membership Director to ensure the member experience is consistent, integrated and aligned to YMCA goals for member experience and engagement to include, but not limited to:
Safety and Risk Management: Ensures adherence to all YMCA policies and procedures regarding the safety, health and welfare of members, program participants, guests and staff.
General Operations: Supports all departments as necessary to ensure “best in class” services and programs to include, but not limited to:
Full Time
Civic & Environmental Advocacy
$93k-130k (estimate)
04/20/2024
06/19/2024
tampaymca.org
SAN DIEGO, CA
1,000 - 3,000
1889
KEN TYNER
$10M - $50M
Civic & Environmental Advocacy
The Tampa Metropolitan Area YMCA is a 4-star Charity Navigator and Guidestar Gold rated non-profit charitable organization for youth development, healthy living and social responsibility. We reach more than 160,000 individuals each year through membership, programs, and outreach activities in our community. Through Our Vision 2020, we have laid the foundation to take the Tampa YMCA into the future so we can continue to serve the Tampa Bay community for years to come.