Regional Support Associates, under the direction of the Program Director, will provide for the safety, well- being and development of participants in the after school program. This position will assist the YMCA in Closing the Achievement Gap and cultivating an environment in which youth have a sense of belonging and interact and serve as mentor for youth, helping to nurture their self-esteem, build their confidence and form relationships through STEAM curriculum activities, crafts, games and homework support. Qualified candidates must exhibit behaviors and attitudes that are consistent with the YMCA mission and policies of the association. This position requires daily site location changes throughout Hillsborough County to ensure program sites are properly staffed.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Program Quality and Growth

• In conjunction with site supervisors, provides overall leadership, supervision and quality control for the program sites.
• Conducts monthly site quality audits.
• Maintains face counts and headcounts and staff ratio at all times.
• Demonstrates appropriate decision-making abilities.
• Works closely with the assigned school to create/maintain and improve relations with all staff in order to work together to reach and engage parents and children.
• Promotes a team concept through a positive approach to supervision, communication and interactions with others.
• Greets parents and children and maintains a positive relationship with parent and other staff. Models relationship-building skills in all interactions.
• Knows all parents, staff and children by name.
• Creates a positive atmosphere, which boosts self-esteem and general self-concept for all participants.
• Ensures quality of supplies, equipment and materials are well maintained.
• Ensures activities, experiences and routines are implemented. Prepares those activities a week in advance, in order to prepare a list of needed supplies a minimum of two weeks in advance. Must ensure what is planned for groups is age-appropriate.
• Organizes, cleans and puts away all site materials. Reports damaged materials and takes them out of circulation.

Operations/Leadership

• Communicates clearly and regularly with parents about the program and their child’s participation.
• Maintains ongoing communication with supervisor.
• Adheres to and ensures enforcement of program rules and communicates them positively and effectively to staff, members and program participants.
• Conducts periodic observations to evaluate job performance of assigned staff, maintains appropriate documentation, and prepares and leads quarterly staff reviews.
• Assists Site Supervisor to organize and lead monthly staff meetings to flow down communication and provide continuing education as directed by Senior Program Director and Program Director.
• Assists Site Supervisor to plan, organize and oversee implementation of a curriculum that is developmentally and culturally appropriate.
• Collects program documents and delivers via drops on the assigned due date each week to the designated YMCA center.
• Ensures that staff use electronic time and attendance software system, if available. All time change requests must be completed and submitted by assigned due date.
• Reports to work on time and as scheduled and must be in Tampa YMCA approved uniform.
• Immediately notify the Program Director if you are going to be late or absent. Last minute notification of absence may result in disciplinary action.
• Models, reinforces and abides by the Tampa YMCA core values of Caring, Honesty, Respect, Responsibility and the Tampa YMCA Code of Conduct.
• Models, reinforces and abides by the Tampa YMCA core values of Caring, Honesty, Respect, and Responsibility and the Tampa YMCA Code of Conduct.
• Assist the YES Center Business Services with notifications to families regarding past due payments.
• Assists with the Annual Giving Campaign.
• Suggests ideas and actions to improve the program.
• Attends all staff meetings and training opportunities.
• Must have reliable transportation and willing to travel, if needed.
• Performs other duties as assigned.

Safety and Risk Management:

• Ensures all emergency procedures meet required standards and are properly displayed throughout the site.
• Maintains single point of entry on site at all times to ensure safety.
• Matches individuals authorized to pick up children to the site log.
• Audits sign in/sign out log daily. Reports discrepancies to the Program Director immediately.
• Maintains coordination with the facility and personnel to follow the YMCA’s Safety and Security program.
• Provides daily inspections of areas used by the program to ensure both cleanliness and safety.
• Reports any questionable signs of abuse and document the incident with the Program Director immediately.
• Reports incidents and accidents immediately to the to the Program Director as well as contact parents when instructed by Director.
• Performs first aid as needed and ensures injury incident forms are completed in a timely manner.
• Identifies and directly reports instances of unusual, disruptive, unsafe or threating behavior, inappropriate language or conduct, or other disciplinary issues.
• Adheres to the Child Abuse & Neglect Reporting requirements, which mandate by law all childcare personnel to report suspicions of child abuse, neglect, or abandonment. The Tampa YMCA requires employees to follow the internal reporting procedures with the assistance of the Program Director and Director of Quality and Risk Management. Conducts a thirty-minute face count check to ensure that the proper staffs to child ratios are maintained at all times and reports discrepancies to the Program Director as needed.
• Ensures all emergency medication for participants are maintained and accessible at all times during programming.
• Additional medication training may be required, including the implementation of administering medicine such as epi-pens, inhalers, shots, injections for diabetes, etc.

Performs all other duties as assigned.

Education/Experience:

• 18 years or older, preferred.
• High School Diploma required or GED and preferably one of the following educational requirements:
  • Post-secondary level vocational certificate in childcare through the State of Florida- level vocational certificate in childcare through State of Florida- Department of Education.
  • Child Development Associate (CDA)
  • Associates Degree or higher from an accredited college/university in child care development
• Must have a minimum of one-year experience in school, community, volunteer or work experience in a role requiring interaction with youth.
• One-year experience in a leadership role
• Must be able to work cooperatively with children, parents and peers; demonstrate character, integrity, adaptability and patience in communicating with others.
• Must have a valid FL Driver’s License with good driving record and be able to travel within Hillsborough County

Certifications/Trainings Required:

• Must obtain within 30 days of employment and maintain current certifications in CPR, AED and First
• Must obtain within 10 days of employment 8 Early Learning Certifications or equivalent.
• Maintain other required certifications as stated in the training

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to:

• The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device.
• Ability to instruct and observe participants during program activities.
• The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions.
• Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting.
• Ability to sit and reach, and must be able to move around the work environment.
• Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility.
• Must have flexibility and the ability to adapt to changing circumstances.
• Ability to lift and move a minimum of 30 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold.
• The noise level in the work environment is usually moderate to high.
• This position requires reliable transportation and willing to travel, if needed.

This position may require availability to work flexible hours including evenings, weekends, and holidays as needed.

• Free Individual YMCA Membership and discount on family membership
• Employee Assistance Program (EAP) through BayCare Behavioral Services (phone and online)
• Start a 403 (b) smart savings account through YMCA Benefits on day one of employment (optional)
• Tickets at Work is the leading Corporate Entertainment Benefits provider, offering exclusive discounts, special offers and access to preferred seating and tickets to top attractions, theme parks, shows, sporting events, movie tickets, hotels and much more.
• 20% off program fees (swim lessons, youth sports, summer camp and more)
• 30% off personal training

Association Summary:

The Tampa Metropolitan Area YMCA is a top-rated ‘4-star’ Charity Navigator and Guidestar ‘Gold’ rated non-profit charitable organization for youth development, healthy living and social responsibility. Join a cause-driven association with a focus on nurturing the potential of every child and teen, improving the nation’s health and well-being and providing opportunities to give back and support our neighbors. Learn more about the Tampa YMCA at www.tampaymca.org.

• 13 Family Center Ys, 65-acre outdoor adventure camp, Community Learning Center, two program centers, 27 afterschool sites, 18 Early Head Start sites
• Largest youth development and health & wellness provider in the region
• 223,000 community members served
• 1,600 staff members
• 600 volunteers
• $40MM in revenue
• An independent 501(c) 3, locally-governed and managed

Located in sunny Florida, the Tampa Metropolitan Area YMCA offers an ideal location with beautiful weather affording a desirable setting for an active outdoor lifestyle year-round, is close to many beaches and theme parks and Florida is one of very few states that has no state income tax.

The Tampa Y is an equal opportunity employer and drug-free workplace.