• 8:00 a.m. to 5:00 p.m., Monday through Friday (hourly) 
• Weekly schedules must be flexible to meet the needs of the members served and the agency.
• Full-time Regular position. Some evening work. 
• This position will require the ability to work various schedules when necessary, including outside

• Lived experience with I/DD or TBI with a demonstrated knowledge of and direct personal experience navigating the NC Medicaid service delivery system; or
• Lived experience with a behavioral health condition and as a Certified Peer Support Specialist.
• A parent or guardian of an individual with I/DD, TBI, and/or behavioral health condition and have at least two years of direct experience providing care for and navigating the Medicaid service delivery system on behalf of that individual; or 
• At least two years of paid experience performing the Care Extender functions, with at least one year of paid experience working directly with the Tailored Care Management eligible population. 

• Collaborate with Care Manager to conduct initial and ongoing general outreach and engagement activities with members. Support Care Managers in member service needs and address unmet health-related resource needs. 
• Links members to social services and community resources for housing, food, employment, and other areas. 
• Track linkage referrals for community-based resources and social support services to close the loop and monitor needs being met. 
• Assist members by facilitating the scheduling of appointments with providers; arranging transportation for healthcare visits; getting prescriptions filled; and following up with members. 
• Participate in care team case conferences, team huddles, meetings, and planning activities. 
• Assists in identifying members' needs from ongoing member contact and support activity. 
• Assist in developing a library of materials and resources to help educate members on issues and options such as health promotion, self-advocacy, navigating service systems, guardianship options/alternatives, employment, success in school, and family planning.
• Support member engagement in health promotion activities.
• Participate in educating members about mental or physical health, abuse, violence prevention, medication, and available community and social resources.
• Encourage members to develop work skills and participate in social, recreational, or other therapeutic activities that enhance interpersonal skills and develop social relationships. 
• Support the Care Manager in follow-up and obtaining reports, records, and other information from the extended care team, medical providers, long-term support providers, and others. 
• Maintain accurate documentation of contacts and activity within the care management system.
• Basic knowledge of NC Medicaid and Innovation Waiver services. 
• Travel: 50% (variable to change). Reliable transportation is required. 
• Complete all other relevant responsibilities as assigned by the supervisor.

Job Summary