Overview

The hostess is an individual who greets customers as they arrive at the outlet and often is the last to say goodbye to them as they leave. You will be responsible for scheduling dining reservations for guests in advance and as they arrive at the restaurant.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned, including weekend work.

• Make decisions about where a group will sit in the restaurant.
• The hostess directs and instructs the dining room personnel on customer needs to ensure customers receive fast and quality service from the moment they arrive.
• Should a party have special needs or request accommodations, the hostess ensure the group's requirements are met. This may include services needed for small children, as well as for individuals with disabilities or food allergies.
• Hostesses greet guests as they arrive and take them to their seats. They also provide a menu and explain specials. Answer immediate questions the patrons have, and introduce the customers to their server.
• The hostess also inspects and maintains the dining facilities. They do by instructing the buss personnel and wait staff. They may be required to spot cleanliness problems and to help clear tables to facility customer needs.
• Ensure uniform and personal appearance is clean and professional.
• Maintain confidentiality of proprietary information, and protect company assets.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Proper trash and recycling practices.
• Inform guests about specialty drinks, as well as answer questions about food, beverages and other restaurant functions and services.
• Understand additional meal requirements, allergies, dietary needs, and special requests.
• Guest maintenance, and attention to detail throughout the guests experience.
• Finish all opening and closing duties on a deadline basis.

Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

• Must enjoy working and interacting with the public
• Must be highly organized, energetic, positive attitude, and the ability to get the job done.
• Capable of maintaining a positive & professional attitude among your team.
• Clear communication skills, both verbal and written
• Highly responsible and reliable.

EDUCATION and/or EXPERIENCE:

Requires knowledge of computer hardware, word-processing, spreadsheet and data base software, prefer experience with Microsoft Office. Requires knowledge of business letter writing and business forms; office procedures, business English, including vocabulary, correct grammatical usage and punctuation, filing systems; and common office machines and their operation.

• High School Diploma or equivalent preferred
• Previous work experience in customer service

LANGUAGE SKILLS:

• Fluent in English

MATHEMATICAL SKILLS:

• Ability to do basic arithmetic

PHYSICAL DEMANDS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent bending, climbing, kneeling squatting, twisting/turning from waist and pushing/pulling objects.
• Will be working with hands and fingers, lifting and moving objects up to 40 pounds horizontally and vertically on a regular basis.
• Near and far vision as well as good depth perception and color vision are important. Frequent use of senses.
• Ability to stand or sit for long periods of time.

WORK ENVIROMENT

The work environment characteristics described here are reprehensive of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Weekend and holiday work will be required