The Collections Specialist will be performing business to business collections and is responsible for contacting our database of customers in a professional and timely manner.

The ability to maintain focus and an eagerness to collect monies owed while providing an excellent customer experience.

Responsibilities :

Resolve outstanding overpayment and short payment discrepancies

Problem solve disputes, invoicing issues and payments

Reporting to internal and external customers in a timely fashion

Create environment of respectful, prompt, and efficient customer service relations to internal and external customers

Establish and maintain strong relationships with customers and company stakeholders

Maintain a professional work attitude among co-workers and clients

Maintain a high level of attendance, report for work on time daily

Minimum Qualifications

Exceptional communication skills (both written and verbal) and openness to providing feedback to help iterate the business

Excellent change management, organization, and prioritization skills

Proven ability to understand company needs and translate needs into solutions

Ability to professionally converse with customers, sales, management, and other colleagues on a daily basis

Excellent phone etiquette and communication skills (written and verbal)

Self motivated with ability to work with minimal supervision

Strong work ethic, attention to detail and strong follow through

Last updated : 2024-05-07