Head of Loan Operations

Bring your ideas. Make history.BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital. 

With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. 

We’re seeking a talented leader to manage and evolve our Loans Operations function globally. The role will report directly to the Global Head of Issuer Services Operations and can be located in Chennai or Pune, India or Pittsburgh, PA or Houston TX, United States.

The scope of the role includes leading a team of 900 Operations professionals and will have the following primary areas of responsibility:

• Leads enterprise-wide Loan Operations service delivery: acting as the primary interface between business/functional partners and ensuring premier client service.
• Optimize Target Operating Model for Loan Operations: working in partnership with our Business and Technology leads to develop a comprehensive blueprint of operational services supported by an organizational model, location strategy, and competency model. 
• Leads recruitment efforts and manages and develops teams to maximize their collective contributions. Motivates team members to maximize their contributions and encourage professional growth. 
• Stakeholder management: engaging directly with stakeholders to improve front-to-back process efficiency, align data models, and ensure maximum levels of transparency.
• Oversees the development of policies and processes to ensure the overall success of teams. Ensures procedures are synthesized across the function. 
• Collaborates with the Sales, Relationship Management, and Client Service groups to develop business with new and existing clients.
• Drive improvements in scale and efficiency: lead a program of change initiatives to deliver continuous reductions in Operations unit costs through process re-engineering, client collaboration, investments in core technology and deployment of agile digital tools, particularly in the areas of AI-driven process automation.

We are seeking an experienced Loan Operations leader, with at least 20plus years of experience of successfully building and leading large & diverse teams in global financial institutions, in a collaborative and sustainable manner. Bachelor’s degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred. 20 plus years of total work experience is preferred with at least 5-7 years in management. 

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards: 

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion 
• Bloomberg’s Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score 
• 100 Best Workplaces for Innovators, Fast Company
• CDP’s Climate Change ‘A List’
• Forbes Blockchain 50

Our Benefits: 

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. 

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.