You haven't searched anything yet.
Job Description
Job Title : Participant Communications Specialist (Bilingual)
Department : Call Center
Reports to : Administrative Manager
Our client is an international union supporting members of the finishing trades industry and is based in Hanover, MD. This administrative and customer relations role will be working with pension plan participants to help explain plan details and offer support as needed.
JOB SUMMARY
This customer relations role serves on the front line of communication and will be well versed in the 3 retirement plans offered by the Fund to a person that has become a vested participant under an Employer that has a contractual agreement with the Fund office or to a spouse or other beneficiary that has been awarded a benefit on behalf of a member.
This role handles on average 25-50 calls a day depending on seasons and is responsible for retention of calls, handling of calls, returning calls, processing different forms, research and identifying other needs.
This role is responsible for adhering to a contract agreement between work duties performed, time and attendance and department processes.
The person in this role is strong in customer service, patient and able to keep a calm demeanor when handling calls, as well as is efficient with paying attention to details when revising demographics, beneficiary information and revising benefit payment information.
ESSENTIAL DUTIES AND RESPONSIBILITIES
QUALIFICATIONS
BEHAVIORAL COMPETENCIES
EDUCATION AND / OR EXPERIENCE
WORK ENVIRONMENT
Benefits
Comprehensive benefits package, including fully paid medical / Rx, dental, vision, short and long-term disability, life insurance, annuity, paid holidays and accrued personal paid time off. Gym on site!
Last updated : 2024-05-22
Full Time
$70k-87k (estimate)
03/14/2024
06/02/2024
talentremedy.com
Washington, WV
25 - 50
The job skills required for Communication specialist include Microsoft Office, Customer Service, Written Communication, Attention to Detail, Communication Skills, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Communication specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Communication specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Communication specialist positions, which can be used as a reference in future career path planning. As a Communication specialist, it can be promoted into senior positions as a Communications Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Communication specialist. You can explore the career advancement for a Communication specialist below and select your interested title to get hiring information.
If you are interested in becoming a Communication Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Communication Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Communication Specialist job description and responsibilities
Communications specialists manage an organization’s social media presence.
02/23/2022: Bellingham, WA
These communications professionals may routinely post updates, track engagement and moderate comments.
03/12/2022: Fresno, CA
Communications specialists perform a wide range of duties that support their organizations' goals.
04/10/2022: Pine Bluff, AR
Communications specialists apply a wide range of techniques and methods that help them support companies' missions and overall business goals.
02/19/2022: Wilmington, NC
Communication specialist aligns communications and promotional activities with business goals.
04/09/2022: Pueblo, CO
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Communication Specialist jobs
Aspiring communications specialists should plan to earn a communications degree.
02/11/2022: Reno, NV
To get started with this career, you must first finish high school or earn a GED.
04/07/2022: Idaho Falls, ID
Look for continuing education opportunities.
03/26/2022: Portsmouth, OH
Pursue a professional and communication-related certification.
04/20/2022: Paramus, NJ
Communications specialists should always putting their best foot forward.
02/11/2022: Billings, MT
Step 3: View the best colleges and universities for Communication Specialist.