Title- Administration - PSC Greeter Representative

Location- Nashua, NH

Duration- 2 months

Shift / Time Zone : 1st shift EST

Job Description : Summary

Summary

Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to : Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies.

May provide support at several locations.

Duties and Responsibilities

• Greet customers appropriately. Treat all customers in a courteous manner.
• Assists patients with kiosk sign-in, and ensures accuracy of same.
• Contacts clients to obtain patient orders.
• Handles customer inquiries.
• Reads, understands, and complies with departmental policies, protocols and procedures : (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
• Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.
• Demonstrates organizational commitment and values of .
• Adheres to departmental and company policies.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
• Use established protocols for reporting customer complaints.
• Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
• Completes all required training.
• Assists with stocking of supplies.
• Other duties as required to meet the customer requirements.
• Completes special projects as requested by supervisor or manager.

Job Qualifications

Required Work Experience :

One year customer service experience

Preferred Work Experience :

Keyboard / data entry and PC experience

Physical and Mental Requirements :

• Prolonged standing / sitting
• Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.
• Talking
• Vision - requires constant mental visual attention to details.
• Walking
• Balancing Bending / Kneeling
• Pushing / Pulling
• Reaching / Twisting Key word search : data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative

Knowledge :

Medical Terminology helpful, not required

Skills :

• Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.
• Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.
• Demonstrates good organization, communication, and interpersonal skills.
• Capable of handling multiple priorities in a high-volume setting.
• Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.

Education :

High School Diploma or Equivalent Required

Additional Job Details :

Help with greeting patients until our staff is fully trained.

TB HC

Last updated : 2024-04-30