Job Title : Receptionist / Front office

Location : Sun City, AZ

Duration : - months contract with possible extension

Shift Hours : : - : PM Shift, M-F

Job Description :

• Additional Description : Greet & assist customers / clients in person, online, and over the phone.
• Serves as first point of contact for all incoming mail.
• Receives, collects, sorts by SLA’s.
• Responsible for all Shipping
• Orders, receives, and stocks mailing supplies and office supplies.
• Sorts, bundle, and prepare bulk workorders.
• Recommend and develop standard business reports and / or dashboards that present critical client information.
• Stay up to date through continuing education and involvement with developing products and processes so that reporting and analytics remain timely and proactive.

Client Relationships

• Build effective client relationships and proactively engage the client to maintain alignment on critical client goals and needs.
• Communicates well verbally & written.
• Proactively identify potential client issues and engage internal stakeholders, departments, and / or business leaders to address and resolve issues.
• Escalate client issues and concerns in a timely manner to appropriate departments and / or decision makers.
• Provide guidance and / or facilitate training as needed for new staff, new products, and / or new processes.

Operations

• Understand internal business practices, client requirements, and how the two balances in order to make informed recommendations to appropriate stakeholders and decision makers.
• Collaborate and partner with internal departments and business units to facilitate the understanding of client requirements and to maximize client success.
• Respond to client requests in a timely manner and strategically orchestrate the fulfillment of such requests by coordinating with appropriate departments (, data requests, document adjustments, etc.).
• Maintain continued involvement in the day-to-day operations required for client programs as a knowledge resource and informed advisor, providing strategic orchestration for the necessary administrative tasks.

INDRTL