Title: Office Concierge 2 Montague Location in Brooklyn (Monday, Wednesday and Friday 9am - 5pm)

(Tuesday and Thursday 11am- 7pm)

Department: Administrative Services

Reports to: Administrative Services Manager

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Position Summary:

Graham Windham is looking for an organized, outgoing Receptionist/Office Manager at our Montague Street location in Brooklyn. In this position, you will assist with a variety of clerical and administrative duties. These tasks include but are not limited to greeting clients, answering phones, taking messages, managing email and mail correspondence, and site calendaring. You may also assist with invoicing, and ordering office supplies. Since you will be the first person families/guest see as they walk through our door, we are looking for a welcoming individual who can provide great customer service while maintaining a professional appearance at all times.

Receptionist/Office Assistant Duties and Responsibilities

• Welcome families and visitors.
• Answer phones and take messages.
• Respond to emails.
• Manage inventory of office supplies.
• Perform other clerical tasks as needed.
• Assist programs with laundry and shower room scheduling.
• Replenishing of community refrigerator/supply/snacks.
• Keeping play area clean and organized.
• Oversee locker usage.
• Work in conjunction with cleaning team to ensure site cleanness.
• Maintain open communication with supervisor/leaders in regards to security and maintenance concerns.
• Provide coverage for as needed for neighboring Graham Windham location (1PP).

Conference Room Booking & Guests Services:

• Timely management of conference room accommodations (includes reservation, audio-visual equipment, food service supplies)
• Screens incoming calls, takes phone messages.
• Greets and directs families/guests to the proper areas of service.
• Assist with the set-up and take down conference rooms for meetings.

Interoffice and External Mail Services

• Arrange inter-office mail for messenger service.
• Sort, process and distribute mail and incoming mail from Graham-Windham sites.

Competencies & Character Traits:

• Humane leader.
• Committed to anti-racism and changing structurally racist systems.
• Maintains an uncompromised commitment to integrity.
• Eager to self-reflect, demonstrate vulnerability and humility, and make improvements.
• Focuses on possibilities and bringing people together to develop solutions.
• Exceptional written and verbal communications skills.
• Demonstrated ability to establish relationships with external and internal constituents.
• Demonstrated coordination, time management and organizational skills.
• Belief in the capacity for human beings to make extraordinary change.
• Embraces the Graham Pillars of Respect, Grow, Thrive and Lead.

Disclaimer:

Job descriptions and specifications are not intended and should not be construed to be an exhaustive list of all responsibilities, skills or working conditions associated with a job. They are intended to be an accurate reflection of the principal requirements of the position EOE

• High school diploma or GED certificate
• Administrative or clerical experience preferred
• Computer proficiency with Outlook, Word, Excel and Google Docs
• A proven capacity to work inclusively and collaboratively with program, fiscal and administrative leadership, as well as external stakeholders,