Are you an experienced Credit Specialist with a desire to excel? If so, then Talent Software Services may have a job for you! Our client is seeking an experienced System Engineer to work at their company in Providence, RI.

Position Summary : The Credit and Collections Specialist provides analytical support and coordination of credit and collection activities for both RI Energy’s electric and gas segments, including active and inactive residential and non-residential customers.

Responsibilties include providing analysis and contributing to the coordination and management of active, inactive and uncollectible debt levels.

Provide analytical support to the Credit and Collections department; lead, coordinate or contribute to updating and reviewing the uncollectible forecasts for RI Energy.

Primary Responsibilities / Accountabilities :

• Understanding the Rhode Island Utility regulations and ensure collection practices are in compliance with RI Code.
• Benchmarking other utility and other industry practices to identify opportunities for improvements in RI’s processes.
• Working closely with CCC Supervisors and Senior CSRs to support operational decisions, interpret policy, and oversee response to ad-hoc collection communication from customers.
• Developing communication and training for Call Center and Field Services employees.
• Responding to policy clarification requests from Call Center employees.
• Developing and maintaining policy and process documentation
• Maintaining visibility to field and CCC for immediate issue resolution during collections season
• Maintaining and reviewing cash controls to monitor customer payment activity.
• Monitoring payment agreements made by Call Center agents and Self-served by customer to ensure compliance with process.
• Maintaining training materials for field collection.
• Reviewing and approving training materials for Call Center employees.
• Developing joint action plans with Call Center and Field Operations and conducting follow-up actions.
• Managing yearly PUC requirements such as 4770 reporting, as well as monthly information requirements.
• Physical presence in the office / on-site to engage in face-to-face interaction and coordination of work among co-workers.

Qualifications :

• Proficient in a Customer Information System.
• Proficient in MS Office applications.
• Working knowledge of RI credit and collection processes.

Preferred :

• Excellent Oral and written communication and interpersonal skills.
• Good business judgment.
• Demonstrated experience in areas including regulatory, business operations, customer services, credit and collections

Last updated : 2024-05-20