Position: Credit/Collection Specialist
Location: Providence, RI
Contract Duration:12 Months contract
This role will sit onsite through August and then transition to hybrid.
Job Summary
The Credit and Collections Specialist provides analytical support and coordination of credit and collection activities for both Client’s electric and gas segments, including active and inactive residential and non-residential customers. Responsibilties include providing analysis and contributing to the coordination and management of active, inactive and uncollectible debt levels. Provide analytical support to the Credit and Collections department; lead, coordinate or contribute to updating and reviewing the uncollectible forecasts for Client.
Job Responsibilities
1. Understanding the Rhode Island Utility regulations and ensure collection practices are in compliance with RI Code.
2. Benchmarking other utility and other industry practices to identify opportunities for improvements in RI’s processes.
3. Working closely with CCC Supervisors and Senior CSRs to support operational decisions, interpret policy, and oversee response to ad-hoc collection communication from customers.
4. Developing communication and training for Call Center and Field Services employees.
5. Responding to policy clarification requests from Call Center employees.
6. Developing and maintaining policy and process documentation
7. Maintaining visibility to field and CCC for immediate issue resolution during collections season
8. Maintaining and reviewing cash controls to monitor customer payment activity.
9. Monitoring payment agreements made by Call Center agents and Self-served by customer to ensure compliance with process.
10. Maintaining training materials for field collection.
11. Reviewing and approving training materials for Call Center employees.
12. Developing joint action plans with Call Center and Field Operations and conducting follow-up actions.
13. Managing yearly PUC requirements such as 4770 reporting, as well as monthly information requirements.
14. Physical presence in the office/on-site to engage in face-to-face interaction and coordination of work among co-workers.
Basic Qualifications
1. Bachelor’s Degree or a minimum 3 years experience in a collections environment,
2. Proficient in a Customer Information System.
3. Proficient in MS Office applications.
4. Working knowledge of RI credit and collection processes.
Preferred Qualifications
1. MBA
2. Excellent Oral and written communication and interpersonal skills.
3. Good business judgment.
4. Demonstrated experience in areas including regulatory, business operations, customer services, credit and collections
Pay Range: $25 - $28 Hourly
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.