SUMMARY
The Accounts Receivables/Collections position reports to the Accounting Manager and is a key position within the Accounting Department. This position facilitates the billing of Customers and the collection of cash for the company. Other duties include: provides excellent customer service, calls customers for payment status on outstanding balances, makes payment arrangements, prepares credit memos, researches accounts and maintains friendly and professional relationships with customers, co-workers and staff.

Essential Functions:

• Maintains AP system; updates payment information.
• Inputs receivable payments within an allotted time frame.
• Generates and prints monthly customer statements and past due letters.
• Provides excellent customer service with requests regarding current and previous account balances, collection issues, processing customer refunds, reviewing and processing account adjustments, and resolving client discrepancies.
• Monitors and maintains assigned accounts to ensure calls, account adjustments, and customer reconciliations are completed in a timely manner.
• Accurately recodes all payments received to provide correct GL account number.
• Maintains a high-volume outbound call quota to assigned delinquent customers and responsible for reducing the number of assigned delinquencies.
• Answers inbound calls to assist with accounting inquiries, payments, and disputes.
• Reconciles customer disputes pertaining to payment of outstanding balances due.
• Communicates, interfaces, and troubleshoots with accounting department and outside vendors as needed.
• Communicates and follows up with internal call centers, supervisors, and department managers regarding customer accounts and discrepancies.
• Provides administrative support and excellent customer service to all internal and external customers such as but not limited to answering inbound telephone calls, making outbound collection calls, updating related account information, researching accounts, and inputting call notes in order to establish and maintain effective and cooperative working relationships.
• Meets defined department goals and expectations.
• Performs other related duties and projects as business needs require at direction of the accounting manager.

Education and Experience:

• High School diploma or equivalent. Prefer some college experience.
• Minimum one (1) year of customer service experience.
• General knowledge of accounting terminology.
• General knowledge of billing procedures and collections.
• ERP System Experience/Computer proficiency.

Skills & Qualifications:

• Excellent time management skills and ability to multi-task and prioritize work with Strong attention to detail
• Excellent written and verbal communication skills
• Working knowledge of Microsoft Office programs
• Ability to work in a fast-paced goal-oriented collections department
• Strong organizational, negotiation, and problem-solving skills

· Team player with a positive attitude that is professional, ethical and productive. Able to work well independently and with co-workers and management.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Commute:

• Irvine, CA (Required)

Ability to Relocate:

• Irvine, CA: Relocate before starting work (Required)

Work Location: In person