Position Summary:

Provides direction and oversees operation of one or more locations and services with significant overall budget and complexity. Ensures organizational direction and goals are met and client outcomes achieved.

Position Description:

• Direct, plan, coordinate and develop services in one or more locations and areas of specialty.
• Oversee the delivery of quality services in accordance with the mission and goals of the agency and corresponding with agency, regulatory and funder requirements.
• Minimize financial and other risks with a focus on continuous quality improvement.
• Work with Director to develop and manage a budget and operating plan to support the financial success of the individual locations; solicit additional funding for services when opportunities exist.
• Foster teamwork and a positive work environment; anticipate and respond to staffing needs.
• Oversee Clinical and/or Operational Supervisors by providing ongoing direction, input, feedback and training opportunities.
• Ensure all staff receive training and coaching to allow for continuous professional development.
• Conduct or oversee the evaluation and development process in a fair, timely and consistent manner.
• Communicate and collaborate with external stakeholders and act as a liaison with the community.
• Ensure service integration by collaborating with peers and agency leadership
• Ensure understanding of funding agreements and contracts; respond to external funders in accordance with requirements.
• Will participate in the hiring process of all reporting staff
• Other duties as assigned.

Required Knowledge, Skills and Abilities:

• Ability to successfully interface with internal and external customers
• Ability to resolve and de-escalate conflict in an open, effective and timely manner
• High attention to detail
• Skill in supervising others while coaching and developing
• Ability to ensure maintenance of appropriate boundaries with staff and clients
• Excellent organizational and time management skills
• Effective verbal and written communication skills
• Strong problem-solving skills and ability to multi-task

Job Requirements:

• Masters degree in Behavioral/Social Sciences, Business/Public Administration or related area or;
• Bachelors degree in same and equivalent work experience
• Dependent on position; licensure may be required
• 3 years supervisory/management experience
• Valid drivers license and current auto insurance

Essential Functions/Physical Demands:

• Positional: Driving in accordance with job duties assigned. Occasional standing and walking. Constant sitting.
• Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching, handling and fingering.
• Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant talking and listening.