Description

Tailwind Group capitalizes on real estate opportunities in acquisition, development, and management. Our team is uniquely qualified to provide full-scope expertise, ensuring lasting and sustainable environments. We are committed to creating and supporting a workplace culture that is versatile, innovative, and the best in our market. We strive for every team member to operate by our five core values—in doing so, they are affecting a positive change in their respective communities. Attracting and retaining the most talented and passionate individuals in our industry is an everyday objective at Tailwind Group. We would love for you to join our team! 

The Position: The Maintenance Manager is the eyes and ears of a property’s daily performance and is largely responsible for maintaining and enhancing the value of a well-run property. A successful Maintenance Manager will provide excellent customer service to our residents, take pride in the property, and understand that this role is critical to the reputation of the property.

The Property: The Quarters East Lansing is a premier housing community consisting of 155 units and 353 beds, built and designed with Michigan State University students in mind.

Benefits & Perks

We strive to provide our employees with the most competitive benefits package in the industry. A few of those benefits and perks include: 

• Medical, Dental, & Vision Insurance for employees and their families 
• 17 Days of PTO in your first full year 9 Paid Holidays 
• 401(k) with company matching 
• On-the-job training and career development 
• Paid Parental Leave 

Responsibilities & Duties

• Model and cascade Tailwind Group’s five core values: Entrepreneurial, Versatile, Responsive, Innovative, and Integrity.
• Monitor residential sites, building locations, clubhouse, amenities, and other common areas for superior curb appeal, general cleanliness, and organization.
• Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
• Review, assign and follow-up on open work orders to ensure the work order is completed and accepted within company guidelines.
• Solicit bids, negotiate contracts, and observe work performed by independent contractors to ensure quality product and service.
• Respond to after-hour emergency issues.
• Monitor maintenance trends and develop a preventative maintenance program to help minimize cost to owner.
• Assist with employee recruitment, interviewing, selection, new hire orientation of maintenance staff, monitor performance and adherence to company core values.

Requirements

• Three or more years of experience in building maintenance – student housing experience is a plus. 
• Experience with HVAC and appliance repair.
• One or more years of supervisory experience is preferred. 

Knowledge, Skills, & Abilities

• Working knowledge of pool service and maintenance is required. Open to becoming a Certified Pool Operator. 
• Possess strong administrative, organization, and communication skills.
• Self-motivated and excels at working in a team environment. 
• Ability to lift up to 50 lbs.
• Ability to stand, lift, and bend for up to 8 hours (with breaks) in hot, cold, and wet environments.
• Experience with RealPage software is preferred.

To learn more about our core values, mission, and vision, check out: http://thetailwindgroup.com/. 

A complete list of responsibilities and duties can be provided during the interview process. 

This position is not eligible for Visa sponsorship at this time. Tailwind Group is an Equal Opportunity Employer.