Responsible upholding repair quality control measures within guidelines established by LVMH Watch & Jewelry. Work quickly and accurately to meet daily quality control quotas and best practices from both our internal watchmaking team and our external partners.

MAIN RESPONSIBILITIES:

Diagnosis

• Work with watchmaking team to report product quality defects or potential weak points
• Ensure Counterfeit or non-original items are reported in the system and customers are informed

• Examine completed repaired merchandise to verify that the servicing has been completed in accordance with the client’s request.
• Examine manufactured stock merchandise to verify they are in accordance with the brand’s quality standards.

• Support inter- office tasks
• Systematically update the information in the system, and enter the item conditions, repair details while ensuring adherence to the lead time established by the brand.
• Knowledge and adherence to all security procedures.
• Participate in the continuous process improvement of the workshop.
• Work with Technical manager to give quality feedback

• Ability to adeptly prioritize with strong attention to detail and follow through
• Demonstrated ability to work collaboratively.
• Clear and consistent communication skills
• Self-motivated to work independently.
• Mechanical aptitude with strong desire to learn
• Ability to type and learn a computer program.
• Demonstrated ability to communicate in a courteous and professional manner.
• Strong attention to detail, focus, and acuity
• Technical experience in the watch and/or jewelry industries preferred, but not required

• Previous estimating or quality control and or estimating experience in a production environment strongly preferred bur training will also be provided
• High school diploma required

Employee benefits:At our Maison, we offer a generous and comprehensive benefits package including medical insurance, bonus or commission structure, paid time off, retail holiday pay, 401k, automatic employee contribution, employee assistance programs and more.

Equal Employment Opportunity

Our Company values diversity and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.