Purpose of Position:

Ensure the smooth operation of the Valet department through supervision and management of staff and constant evaluation of the parameters for the Casino Valet Services.

Job Responsibilities and Duties:

• Monitor and enforce all vehicle operation safety guidelines to include all company related health and safety regulations.

• Monitor valet traffic flow to ensure that customers receive their vehicles in a timely manner.

• Ensure quick, fair and consistent results to customer complaints.

• Maintain a liaison with the Security department in reporting valet damage claims.

• Monitor valet/customer interaction to maintain a high degree of customer service.

• Setting priorities, assigning work to personnel and setting schedules for completion of work.

• Effectively recommending the hiring, transfer, suspension or discharge of subordinate personnel.

• Establishing work standards and completing employee evaluations.

• Making spot checks at work sites to ensure compliance with proper methods, guidelines and

procedures.

• Training personnel in correct and safe valet operating procedures.

• Effectively recommending adjustments or other actions in employee grievances.

• Delegating authority and responsibilities to others as needed.

• Disseminating instructions to employees through bulletins and other communications.

• Formulating, recommending and administering policies and procedures.

• Assist Supervisors and coaching of personnel with department issues.

• Developing and administering an annual budget.

• Assures staff maintains excellent customer service, friendly and professional manner at all times.

• Ability to operate vehicles with standard transmissions.

• Perform other duties as required.

Education/Experience:

• Three (3) years of verifiable supervisory experience in a management position. 

• Excellent interpersonal, guest service, leadership, communication, analytical, decision-making and problem-solving skills are required; must be computer literate. 

• A college degree in business or related field is required, unless otherwise waived by Executive Management of the Casino as based on determined experience and accomplishments. 

• The job duties will require operation of motor vehicles. As a requirement of employment a clean driving record that is acceptable to Table Mountain Casino Resort’s insurer is mandatory