ONSITE. Work location be DC, Alexandria, or New Carrollton (upto you)

Responsibilities for Sr. IT Asset Management

• Coordinate with Inventory Team to process orders and check for fulfillment
• Coordinate Inventory Team for Endpoint deployments (Move, setup and install endpoints)
• Coordinate Inventory Team to receive shipments (Move and Stack)
• Collaborate with technical and support teams to improve deployment and support.
• Report to Inventory Team on deployment progress
• CoordinateInventory Team in deployment activities regarding imaging, prepping, deploying, asset retrieval, data wiping, asset returns, etc.
• Workclosely with SCCM team to ensure that images are accurate and complete, including all software/configured properly, and signoff from department is obtained on image.
• Ensure deployment inventory is properly tracked and documented in ITAM (IT Asset Management System)
• Ensure team meets agreed upon SLA’s, productivity, quality, and customer service standards for deployment activities.
• CoordinateInventory Team to perform Quality Assurance
• Tests on imaged machines, to ensure end point devices are consistent with requirements.
• Participate in testing of end point software, hardware, and deployment processes.
• Provide support across all WMATA locations.
• Perform other duties related to role as requested.

Qualifications for Sr. Helpdesk Tech – IT Asset Management

• 2 years customer support experience
• Minimum 2years Inventory experience
• Familiarity with IT ticketing systems (Maximo, CA Service Desk)
• Experience with Windows 10
• Associate’s degree
• Ability to lift 50 lbs.
• Willingness to take ownership and be accountable where appropriate
• Strong technical background that will allow for an understanding of our infrastructure/environment.

Job Types: Full-time, Contract

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What ticketing system have you worked with? CA Seevice Desk and Maximo?
• What is the pay rate you are looking for? Do not leave blank.
• Can you work onsite?

Experience:

• IT Asset Management: 3 years (Preferred)

Ability to Commute:

• Alexandria, VA (Preferred)

Ability to Relocate:

• Alexandria, VA: Relocate before starting work (Required)

Work Location: In person