Job Responsibilities:

· Documentation: Collaborate with product owners, support specialists, trainers, and engineers to produce high-quality technical documentation for our products and services. This could include user guides, technical API documentation, FAQs, system manuals, technical specifications, training materials, and more.

· Product Support: Work closely with our product and development teams to translate technical specifications into user-friendly, understandable content. Play a key role in the product design process by ensuring user-centricity in the documentation.

· User Support: Develop documentation to aid our support specialists in troubleshooting and resolving issues. Create resources such as knowledge base articles and troubleshooting guides.

· Training Material Development: Assist in the development of effective training materials for clients. This includes writing scripts for video tutorials, creating slide decks for webinars, and drafting handouts for in-person training sessions.

· Quality Assurance: Review documentation to ensure it is clear, concise, and user-friendly. Perform ongoing updates to existing documentation to ensure they remain accurate and relevant.

· Continuous Improvement: Ensure the flow of improvements from e.g., Support to Documentation updates to Training Material updates is working smoothly and accurately.

Required Qualifications, Skills, and Capabilities:

· Bachelor's degree in a relevant field (e.g., English, Communications, Technical Writing, Computer Science) preferred

· Minimum 3/6 years of experience in technical writing, ideally within the financial sector

· Proven ability to understand and explain complex technical concepts concisely

· Exceptional writing, proofreading, and editing skills, e.g., with release notes or API documentation

· Strong research skills, able to quickly grasp new concepts and technologies

· Experience working with documentation tools like Microsoft Office Suite, Adobe Suite, and Confluence

· Ability to manage multiple tasks and projects simultaneously in a fast-paced, collaborative environment

· Experience with content management systems (CMS) such as DITA, Adobe Experience Manager, MadCap Flare, Office Suite, etc.

· Experience with markdown and markup languages such as DITA, HTML, XML, CSS

· Strong conversational knowledge of technology principles, including APIs, Swagger, SDKs, authentication, programming languages and version control.

Preferred Qualifications, Skills and Capabilities:

· Working knowledge of Jira and/or Jira Align as well as document version control systems

· Familiarity with technical writing standards and style guides.

· Excellent organizational skills with strong attention to details

· Good interpersonal and communication skills with ability to handle constructive criticism and feedback

· A self-starter who can work independently, but also collaborate effectively with teams in an agile setting

Job Type: Contract

Pay: Up to $40.15 per hour

Schedule:

• 8 hour shift

Experience:

• Microsoft Powerpoint: 1 year (Preferred)

Ability to Commute:

• Jersey City, NJ 07302 (Required)

Ability to Relocate:

• Jersey City, NJ 07302: Relocate before starting work (Required)

Work Location: In person