Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment. 

As a Lead Technical Program Manager in Corporate and Investment Bank, Engineering & Architecture area, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain 
• Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team
• Documentation: Collaborate with product owners, support specialists, trainers, and engineers to produce high-quality technical documentation for our products and services. This could include user guides, technical API documentation, FAQs, system manuals, technical specifications, training materials, and more.
• Product Support: Work closely with our product and development teams to translate technical specifications into user-friendly, understandable content. Play a key role in the product design process by ensuring user-centricity in the documentation.
• User Support: Develop documentation to aid our support specialists in troubleshooting and resolving issues. Create resources such as knowledge base articles and troubleshooting guides.
• Training Material Development: Assist in the development of effective training materials for clients. This includes writing scripts for video tutorials, creating slide decks for webinars, and drafting handouts for in-person training sessions.

Required qualifications, capabilities, and skills

• 5 years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
• Proven ability to understand and explain complex technical concepts concisely
• Exceptional writing, proofreading, and editing skills, e.g., with release notes or API documentation
• Strong research skills, able to quickly grasp new concepts and technologies
• Experience working with documentation tools like Microsoft Office Suite, Adobe Suite, and Confluence
• Ability to manage multiple tasks and projects simultaneously in a fast-paced, collaborative environment
• Experience with content management systems (CMS) such as DITA, Adobe Experience Manager, MadCap Flare, Office Suite, etc.
• Experience with markdown and markup languages such as DITA, HTML, XML, CSS
• Strong conversational knowledge of technology principles, including APIs, Swagger, SDKs, authentication, programming languages and version control.

Preferred qualifications, capabilities, and skills

• Working knowledge of Jira and/or Jira Align as well as document version control systems
• Familiarity with technical writing standards and style guides.
• Excellent organizational skills with strong attention to details
• Good interpersonal and communication skills with ability to handle constructive criticism and feedback
• A self-starter who can work independently, but also collaborate effectively with teams in an agile setting