Minimum Qualifications:

• Associate degree in Information Technology is preferred, computer training program completion acceptable.
• High School Diploma or GED
• help desk or technical support/computer related experience.
• Must possess knowledge of customer service principles and best practices.
• Must be intermediate-to-advanced user of Microsoft Office 365 Suite including Excel, Word, PowerPoint, and SharePoint.
• Ability to handle stressful situations with professionalism and empathy.
• Ability to synthesize and retain information quickly.
• Must have own transportation to travel to District locations when needed.
• Flexibility to provide support services for events after-hours or on weekends as needed