Summary:

The Office Assistant reports directly to the Administrator and is responsible for coordinating office tasks and activities of the SYNERGY HomeCare of Woodbridge business. This position includes maintaining positive relationships with caregivers, clients, and office team members.

This position entails establishing a positive attitude in the initial contact for intake and is responsible for making callers feel welcome and assisting with any questions or needs they may have. The Administrative Assistant will be responsible for helping as needed in areas of office organization, intake, scheduling, and cleanliness of office.

Qualifications:

Knowledge of scheduling and on-call procedures (preferred)

Customer services skills and phone answering management experience

Proficiency in computer skills (Google Suite, Excel, Power Point, etc)

Knowledge of scheduling software (eRSP or similar) or CRM preferred

Well-honed time management skills

Exemplary communication skills, both verbal and written

Essential Duties and Responsibilities:

Operates multi-line phone system to receive and direct incoming calls. Obtains caller’s name and purpose of call

Directs caller (if triage is established), records name, time of call and nature of call in online software

May answer basic questions for caregiver applicants or prospective new clients

May participate in the on-call rotation, answering after-hours calls

Greets visitors and directs them to the appropriate individual

Assists with any filing duties and a variety of other clerical duties as necessary

Types email correspondence, reports and other documents as necessary

Collects and distributes mail and messages

Inventories, orders, organizes and stores all office supplies

Assists in setting up for employee orientation and training

This job description is not intended to be all inclusive. The employee will be expected to perform other reasonable duties as assigned.