2 Head Teller Jobs in Baton Rouge, LA
Synergy Bank is Hiring a Head Teller Near Baton Rouge, LA
SCHEDULE: 40 Hours (Monday - Friday, 7:30 AM - 5:30 PM)
DEPARTMENT: Retail Sales
SUPERVISOR: Branch Manager
POSITION SUMMARY: The Head Teller is directly responsible for overseeing a team of Tellers that report to them daily. The Head Teller will also step in to assist customers and other Tellers as needed or as directed by management. They will conduct performance evaluations, train or coach their team where necessary, and strive for continued growth within their team of Tellers.
POSITION RESPONSIBILITIES: General Job Functions
- Performs normal Teller duties as needed, or as directed by management.
- Protects customers and the bank from fraudulent activity including counterfeit checks, unfair, deceptive and abusive practices, and elder abuse.
- Audits Assistant Head Teller’s cash drawer monthly.
- Maintains adequate cash inventory for teller department, monitoring total cash on hand and notifying management of outages, including over-limit at the end of the workday.
- Balances and records vault transactions daily.
- Ensures that all vault transactions are done under dual control by at least two qualified bank employees.
- Verifies all money received or sent for federal deposit.
- Recording and spot-checking bait money for vault and all cash drawers.
- Making sure all cash, coin and negotiables are secured daily before leaving the bank.
- Providing excellent customer service to every guest of the Bank by greeting them and managing their inquiries.
- Acts as a role model by possessing a strong work ethic, is able to balance records well, and demonstrate a firm knowledge of all the inner workings within the department.
- Monitors customer activity to ensure that everyone receives satisfactory service.
- Manages unusual window transactions and answers difficult customer questions.
- Encourages sales referrals from their team while providing consistent referrals themselves.
- Assists in answering telephones when necessary.
- Provides knowledge and guidance in problem solving, motivation, and employee development of all team members.
- Executes approvals and overrides as requested.
- Prepares work schedules weekly while anticipating staffing needs during breaks based on customer traffic.
- Ensures that customers are met with appropriately trained staff who are ready to go at the advertised time.
- Trains new staff in use of bank’s equipment, their policies, procedures, all customer service activities, cross-selling, and effective and accurate processing of customer account transactions.
- Conducts departmental meetings while acting as a liaison between the Tellers and the Branch Manager.
- Reviews staff Reg CC holds.
- Maintains an open line of communication with staff and all other departments.
- Conducts performance evaluations by identifying the developmental needs of his/her staff while coaching, mentoring, and helping to improve their knowledge and/or skills.
- Ensures security procedures and all bank policies are followed.
- Ensures all required duties are completed timely, such as money order remittance, work in courier bag by deadline, re-cap sheet complete, timers set and armed, etc.
- Assists Tellers in locating cash discrepancies and audits tellers when out of balance.
- Responsible for reporting any outages and making necessary collection efforts.
- Conducts monthly cash and required audits of money orders, official checks, gift cards, other negotiables, reviews ATM, night deposits, surveillance, and branch logs for accuracy in the absence of the Assistant Head Teller.
- Participates on ATM on-call response and alarm response teams.
- Carries out various duties as directed by their supervisor.
- Ability to adapt and problem solve with minimal notice.
- Ability to resolve conflicts between co-workers.
- Ability to exhibit positivity and cooperation while embracing the ideas of others.
- Must be aware of the actions and reactions of others and respond appropriately.
- Ability to utilize decision making skills.
- Advanced knowledge of bank products in order to train team members and assist with cross-selling.
- Must have reliable transportation to commute to and from work.
- Minimum of 2 years teller experience
- Previous experience in a supervisor role.
- High School Diploma or GED equivalent.
- Minimum of 3 years previous Head Teller experience or five years Assistant Head Teller
- Knowledge of CSI / NuPoint system.
- Associates or higher in Business or related area of study.
PHYSICAL REQUIREMENTS:
- Ability to adapt to a flexible work schedule, which will generally consist of 40 hours of work per week but given that he/she is in a supervisor role, they will need to make themselves available Monday – Friday from 07:30 am –5:30 pm.
- Must exhibit proper dexterity with both hands and all digits.
- Must have the attention span to stay alert and attentive during a “normal” 8 – 10 ½ hour workday.
- Physical and cognitive ability to perform the essential duties and functions of his/her job.
Job Summary
Full Time
Banking
$37k-45k (estimate)
02/20/2024
05/16/2024
banksynergy.com
HOUMA, LA
50 - 100
1999
Private
$10M - $50M
Banking
Related Companies
The job skills required for Head Teller include Coaching, Customer Service, Problem Solving, Teller Functions, ATM, etc. Having related job skills and expertise will give you an advantage when applying to be a Head Teller. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Head Teller. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Head Teller positions, which can be used as a reference in future career path planning. As a Head Teller, it can be promoted into senior positions as a Teller Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Head Teller. You can explore the career advancement for a Head Teller below and select your interested title to get hiring information.
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