Description

You’re a proactive problem-solver and have the ability to make customers feel like your friend.

In this role, you will be responsible for providing inbound and outbound customer support in an engagement center environment. Duties include but are not limited to answering the inbound phone line for problem resolution, email communication, outbound follow-up calls, system documentation, and troubleshooting/problem solving issues with our customer’s product shipments.

You will:

• Answer phone professionally and expeditiously
• Respond to customer inquiries in a timely manner
• Research required information using available resources
• Handle and resolve customer complaints
• Identify and escalate priority issues
• Maintain excellent notes in appropriate systems

Essential Requirements:

• High school diploma or GED
• 3 years’ previous telephone customer service experience
• Experience in high-pressure and fast paced environment
• Ability to work remotely with minimal supervision or follow up

Desired Requirements:

• Associate’s or BA/BS degree
• Excellent and persuasive communication skills, both oral and written
• Powerful customer focus; effective listener
• Ability to work remotely with client hardware hardwired into local home internet

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.