Job Description:

Role summary/purpose:

As the VP, Program Manager, Generative AI, you will be responsible for leading and managing the Generative AI strategic initiative. You will work closely with business and technology stakeholders to define, plan, and execute AI projects that align with the enterprise AI strategy. You will also oversee the evaluation and deployment of AI capabilities, such as generative models, natural language processing, computer vision, and machine learning. You will ensure that the AI solutions are delivered on time, within budget, and with high quality.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential responsibilities:

• Monitor and evaluate the performance and impact of AI solutions across various domains and functions

• Ensure compliance with ethical, legal, and regulatory standards for AI development and deployment

• Develop and deliver program management steering committee communications, metrics, and other relevant information to demonstrate program benefits and performance

• Build and maintain relationships with external partners, vendors, and research institutions to leverage best practices and emerging technologies in generative AI

• Provide leadership on program intake for use case prioritization and delivery

• Coach and mentor the AI team members and foster their professional growth and development

• Define and execute the vision and roadmap for generative AI solutions that align with the organization's strategic goals and customer needs

• Manage the end-to-end lifecycle of generative AI projects, from ideation to deployment, ensuring quality, timeliness, and scalability

• Establish and oversee the governance, standards, and best practices for generative AI development and deployment, ensuring alignment with ethical, legal, and regulatory requirements

• Collaborate with cross-functional teams and stakeholders to understand the business problems and identify the opportunities and challenges for generative AI solutions

• Lead and facilitate the ideation, prototyping, testing, and validation of generative AI solutions, leveraging user feedback and data-driven insights

• Evaluate and benchmark the performance and impact of generative AI solutions, using relevant metrics and indicators, and provide recommendations for improvement and optimization

Qualifications/Requirements:

• Bachelor’s degree and 7 years’ experience working in technology program management integration (or in lieu of a degree 10 years)

• 5 years in leadership or matrix leader roles in financial management organization

• 5 year experience in Project Management with both Agile, and traditional software project management approaches

• Have experience leading project teams in a matrix environment

• Familiarity with leading automation tools and or Virtual Assistant and Engagement Models

• Experience influencing internal and external decision-makers.

Desired Characteristics:

• Prior AI , Virtual Assistant, or Emerging Technologies e.g. Robotic Process Automation, Optical Character Recognition, Natural Language Processing, or Advanced Machine Learning

• Hands-on experience in the proactive, passionate improvement of digital processes and practices to optimize business value delivery.

• Ability to balance real world approach with Agile philosophy

• Ability to expertly remove obstacles for the team or direct obstacles to appropriate owners for resolution quickly

• Comfortable working with and influencing a wide range of roles and levels

• Ability to manage multiple of tasks and associate with matrixed teams in parallel is helpful

• Self-starter with ability to accept responsibility for projects and see them through to completion, to work as individual contributor, mentor junior level staff, and to contribute as part of a larger team.

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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