Job Description:

Role Summary/Purpose

Reporting to the VP, Operational Risk Programs & Assessment, this position will play a key role in managing certain Synchrony enterprise-wide operational risk assessment programs performed by both the first and second lines of defense. These programs are maintained to ensure the identification and assessment of the operational risks inherent in all material products, activities, processes, and systems across the organization. Primary scope for this role includes the Risk Control Self-Assessment (RCSA) Program and Proactive Risk Acceptance Process. This includes working closely with all Risk pillars, as well as first line partners including the Enterprise Process Governance Team and first line functional governance teams.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities

• Support the RCSA Program across Synchrony, in line with the RCSA Policy, including management and monitoring of the RCSA Standard implementation, to drive accurate, actionable, and efficient assessment of operational risk levels across Synchrony.

• Partner across all Risk pillars to coordinate RCSA 2nd line oversight and challenge with a goal of driving accurate risk and control inventories and assessments across Synchrony.

• Conduct analysis, and report on key trends from 2nd line oversight teams, and support effective challenge of process owner self-assessment results, including escalation where necessary.

• Lead RCSA reporting and monitoring processes to enhance transparency and visibility of RCSA results to various stakeholders, including senior leadership. This includes periodically designing needed reporting to ensure adherence to the RCSA Policy and Standard and to support ongoing monitoring.

• Manage the Risk Acceptance process, including the Proactive Risk Acceptance process, at Synchrony to enable transparent decision-making for assessment and documentation of material risk outside normal business-as-usual exposure for processes, functions, products, or platform

• Establish roadmap for process and system enhancements to support efficient and effective operational risk programs (e.g., RCSA and Risk Acceptance)

• Coordinate with 1LOD and 2LOD teams on the governance of the Synchrony Process Universe requirements and implementation, including monitoring and change management.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Strong understanding of OCC’s Heightened Standards

• Broad-based risk knowledge, ability to identify risks and controls

• Bachelor’s degree, plus 5 years of work experience in the financial services industry or in lieu of degree, 8 years of financial services experience

• 3 years of experience with exposure to risk management within the consumer financial services industry

• 3 years of experience collaborating with cross-functional teams

• 3 years of successful work in a matrixed environment, leading projects and presenting results to senior leaders

• Knowledge or willingness to learn data visualization options and utilize for reporting and monitoring of risk aggregation across pillars

Desired Characteristics:

• Proven analytical skills with strong attention to detail.

• Ability to decipher complex data, identify patterns, and effectively present/communicate in a clear and concise manner.

• Proven ability to make decisions based on quantitative analysis and creative thinking.

• Use of personal influence and credibility to achieve organizational results by collaborating with cross-functional/cross-platform teams

• Ability to objectively identify risks, effectively challenge and communicate risks across pillars and across the organization

• Tableau experience in pulling reports and building dashboards

• Strong written and verbal communication skills

• Ability to build strong relationships with business partners

• Proven ability to influence senior management and initiate change

• Prior regulatory experience and/or experience in internal audit, testing, risk or in a governance function

• Proficiency in MS Office applications such as Word, Excel and PowerPoint

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

Job Family Group: 

About the Company:
Synchrony Financial