Job Description:

Role Summary/Purpose:

As the Assistant Vice President, Client Technology Program Manager for the Sam’s Club Portfolio, this role is responsible for overseeing technology solutions to meet client growth, productivity and compliance objectives. This individual will provide technology leadership, client relationship, program and vendor management, prioritization, and functional expertise for Sam’s Club, under the Diversified and Value platform.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Provide vision, leadership, and strategy to drive Technology Programs for the client relationship

• Partner with key stakeholders, including client technology leaders, developers, architects, and other stakeholders, to shape requirements and provide ongoing communication through change execution

• Strong analytical and technical skill set used to drive requirements, testing and production validation.

• Identify new opportunities to drive growth and integration

• Gain knowledge of client technical environment and processes

• Responsible for wing to wing delivery of client aligned initiatives, including issue resolution and budget management

• Ensure process rigor and adherence to program methodology standards, including all required project and client documentation is updated accordingly

• Assist with financial planning and ownership of client program budget

• Daily project dashboard review to ensure execution & measure results

• Work closely with other client project management teams to create programs across clients where applicable; ensure best practice sharing across multiple clients

• Develop, maintain, and ensure compliance of application release management, outage management and change processes and standards.

• Work with business teams to assist in defining requests for change and prioritization to manage all new work for client

• Lead communication across multiple agile teams and client to ensure changes are designed, tested and releases aligned to ensure a seamless delivery

• Maintain technical documentation in Confluence and assist client business teams with agile transformation

• Assist as On-Call point of contact as part of a rotation schedule to assist with client production issues

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s Degree and 4 years of Project and/or Program Management experience OR in lieu of degree, High School Diploma/GED, and 7 years of Program or Portfolio Management experience in a Tech or client facing environment

• Minimum 5 years of leadership experience driving a rigorous program across large financial services or technology businesses.

• Direct relationship experience with an external client or partner program preferred

• Travel required as needed for important client meetings

Desired Characteristics:

• Strong operational, get-it-done attitude with a startup mentality.

• Results driven, strategic, conceptual, and innovative thinker

• Understanding of project delivery and acceptance processes within a fast-paced business environment.

• Familiarity with project management tools: JIRA, Confluence, ALM, MS Project

• Highly analytical, vision, and strong problem solving with a common-sense approach to resolving problems

• Excellent negotiation skills and ability to execute at a high level with a sense of urgency

• Excellent organizational skills and ability to collaborate with other leaders to achieve cooperative global results

• Self-motivated and ability to work independently with minimal direction

• Expertise to clearly define complex issues despite incomplete or ambiguous information

• Ability to shepherd multiple concurrent priorities to completion without significant guidance. Superior oral, written, and client communication skills, as well as the ability to manage expectations of the business, clients, team members, management, and external groups

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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