Symple Lending is an innovative fintech company that is at the forefront of transforming the lending industry by empowering customers on their journey to financial freedom. Our commitment lies in providing seamless and efficient lending solutions to our customers. We are seeking a skilled and experienced IT Help Desk II to join our team. 
 

What you’ll Be Doing:

• Provide technical support for our sales agents on the phone, via email, chat, in person, or through remote access.
• Configure, set up, maintenance, and troubleshooting of computer and phone systems, hardware, and software.
• Train other staff on troubleshooting and diagnosing problems.
• Troubleshoot system-related issues.
• Install, make changes, and repair computer hardware/software.
• Follow-up with users to ensure issues are resolved.

What You’ll Bring:

• Good problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Good understanding of computer and network systems.
• Ability to diagnose and resolve technical issues.
• Customer-oriented mindset and can-do attitude.
• Prior experience as an IT help desk technician or other customer support role.
• Strong knowledge of the Windows Operating System. 
• Prior experience in Active Directory, Azure AD, and Google Workspace.
• Exposure to Salesforce, FIVE9, Windows Server, and VMWare is a plus.

Why Work for Symple Lending:

• Paid Training. (No Debt experience required).
• Comprehensive health, dental, and vision insurance.
• Flexible working schedule
• Life insurance
• Paid time off
• Professional growth and development opportunities