Description

Collections Specialist

Who We Are

Sylvan Road is a technology-enabled, data centric, and vertically integrated investment management firm focused on single-family real estate. As a pioneer of the emerging institutional asset class of single-family rental housing, Sylvan Road has developed a sophisticated business model over the last decade. We have several distinct business operations in investment management, brokerage, construction, property management, field services and software development, each of which operates in concert with each other to deliver on investor returns and resident satisfaction. Operating primarily as a virtual employer, our success comes from the high value we place on our people, process and technology.

Why Work For Us

Sylvan Road is experiencing tremendous growth and we are in the midst of an exciting transformation to better support a high-growth, dynamic business. This opportunity will enable you to make a significant and notable impact within our organization and to contribute to our development. We come to work every day excited by the growth of our industry and our company as we play a role in spurring its expansion and success. We are looking for like-minded people who are passionate about driving innovation in order to make a meaningful difference for our employees, residents and investors.

Role Objectives & Responsibilities

The Collections Specialist is responsible for the coordination and facilitation of settling accounts for residents that have not financially met the terms of their lease agreement. The Collection Specialist will contact residents and encourage them to pay any outstanding balances, send statements to all residents with balances, send all necessary files to legal, and manage the eviction process in a proactive and consistent manner.

• Facilitate the payment experience for residents
• Effectively communicate and work with accounting department to ensure resident balances are accurate, and that any necessary adjustments are made and communicated in a timely manner to all parties
• Effectively communicate and ensure consistent treatment of all residents with balances daily until account resolution is complete
• Facilitate the preparation of eviction files on notices of non-compliance when needed
• Collaborate with appropriate field team when needed to schedule Occupancy Checks
• Provide necessary documentation to legal department on eviction progress until resolution
• Ensure effective communication of any scheduled lockouts, skips, court dates, or return of possession dates/details to all appropriate team members
• Ensure eviction of all unauthorized occupants are communicated to necessary resources to be handled appropriately and in accordance with the law
• Occasional Saturday and evening shifts may be required
• Other duties as assigned

Requirement Knowledge & Experience

• High school diploma / GED. BS/BA degree preferred
• Strives to consistently meet and exceed service standards and provide exceptional customer service
• Ability to work well using office electronic tools, basic accounting and math skills, excellent written and verbal communication abilities
• Ability to thrive in a fast paced, high growth start up mentality environment
• Must be flexible and adaptable with the ability to pivot as needed
• Must possess a high EQ and the ability to work with multiple business lines, personalities and stakeholders while remaining professional and respectful
• Must have excellent communication skills, both verbal and written
• Must be highly organized, proactive and detail-oriented
• Must possess strong time management skills, ability to prioritize and work with a sense of urgency at all times
• Ability to meet tight deadlines and thrive under pressure; commitment to results and solutions oriented
• Ability to work with a high level of autonomy, in a virtual setting with the ability to consistently meet hiring goals and requirements

Required Skills

• Ability to thrive in a fast paced, high growth start up mentality environment
• Must be flexible and adaptable with the ability to pivot as needed
• Must possess a high EQ and the ability to work with multiple business lines, personalities and stakeholders while remaining professional and respectful
• Must have excellent communication skills, both verbal and written
• Must be highly organized, proactive and detail-oriented
• Must possess strong time management skills, ability to prioritize and work with a sense of urgency at all times
• Ability to meet tight deadlines and thrive under pressure; commitment to results and solutions oriented
• Ability to work with a high level of autonomy, in a virtual setting with the ability to consistently meet hiring goals and requirements

What We Offer

• Market rate competitive compensation
• PTO (paid time off) and 11 company-paid holidays
• Comprehensive Benefit Package: Medical, Dental, Vision, etc...
• 401K with company match

Sylvan Road and its affiliates is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by Federal or State Law.

Qualifications